Business Development Manager

Responsibilities

Develop and expand a diversified portfolio of clients through proactive networking, strategic outreach and leveraging existing relationships

Establish a target list of accounts each quarter covering all service segments for ClearFreight

Consistently meet and/or exceed monthly and annual performance benchmarks

Work with marketing team to ensure closing of warm leads provided

Actively promote ClearFreight’s technology tools and solutions to high volume clients that require product level visibility and supply chain tracking

Provide solutions to customer problems or challenges through working with all internal departments to mitigate impact on customer supply chain

Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities

Negotiate with agents and finalize pricing with customers

Improve ‘customer experience’ by acting as an advocate for them, internally conveying their specific needs across the organization, to ensure prioritization of resources. Provide customers with business insights to allow them to proactively manage potential issues/problems

Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation for new accounts

Champion process improvements that drive efficiency and deliver added value to clients and Clearfreight

Monitor and manage AR to ensure timely collections and maintain healthy account performance

Oversee all aspects of account management, including sales quotations, proposals, and administrative functions as needed

Requirements

Minimum of 4-5 years of sales experience in freight forwarding or logistics

Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level

Strong ability to identify customer needs and deliver tailored, innovative logistics solutions

Excellent communication, interpersonal, organizational, and negotiation skills, with a customer first mindset

Highly motivated, goal oriented and accountable, with a strong sense of ownership for results

Proficient in Microsoft Office Suite, especially Excel and PowerPoint; Familiarity with CRM systems is a plus

High school diploma or GED is required.

Fluency in additional languages beyond English is a plus

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