Later Group is hiring: Creator Success Manager in Chicago
Later Group, Chicago, IL, United States
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award‑winning services.
Later is founded on two success stories that began in 2014: Mavrck, the industry‑leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first‑to‑market link‑in‑bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.
We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.
We enable marketers to create high‑performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.
About the Role
The Creator Success Manager is a revenue‑driving, creator‑facing role responsible for growing and retaining a portfolio of high‑value creators through data‑led monetization strategies, strong relationship ownership, and proactive risk management. This role sits at the intersection of creator partnership, revenue growth, and product adoption.
You’ll own outcomes, not just relationships. Success in this role is defined by measurable revenue growth, sustained creator retention, and your ability to translate insights into action that helps creators earn more and stay engaged long‑term.
This is an individual contributor role with high accountability, clear revenue goals, and meaningful cross‑functional influence. It is not a customer support or campaigns execution role.
What You’ll Do
Own a portfolio‑level growth strategy that drives creator revenue, retention, and long‑term value.
Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.
Develop tailored, 1:1 creator growth plans grounded in data, experimentation, and clear success metrics.
Anticipate shifts in creator behavior or performance and adjust strategies proactively.
Technical / Execution
Consistently deliver against revenue and retention targets across your book of business.
Analyze creator performance data to diagnose issues, surface opportunities, and recommend clear next actions.
Drive product adoption by connecting creator goals to platform capabilities and monetization levers.
Proactively manage churn risk through targeted interventions and re‑engagement strategies.
Maintain accurate account insights, forecasts, and activity tracking in HubSpot (or equivalent tools).
Partner closely with Product, Growth, Marketing, Campaigns, and RevOps to advocate for creator needs and unlock growth.
Serve as the “voice of the creator” in cross‑functional initiatives, ensuring feedback is clearly articulated and actioned.
Work closely with the Director of Growth & Retention to elevate obstacles, unblock issues, and deliver white‑glove solutions.
Research / Best Practices
Stay current on creator economy trends, monetization models, and platform best practices.
Continuously test, learn, and refine monetization approaches to improve creator outcomes and portfolio performance.
Share insights, playbooks, and learnings that elevate creator success across the team.
What Success Looks Like
You consistently meet or exceed revenue and creator retention targets.
Creators see you as a trusted growth partner who brings actionable insights — not generic advice.
You proactively identify and mitigate churn risk before it impacts revenue.
Your creator portfolio shows strong product adoption, engagement, and long‑term growth.
Cross‑functional partners trust your judgment and rely on your insights to inform decisions.
Creator issues are resolved quickly, thoughtfully, and with a high standard of care.
What You Bring
Experience managing revenue‑bearing relationships in an account management, creator partnerships, or client success environment.
Demonstrated ability to grow accounts through strategy, data analysis, and strong relationship ownership.
Proven success using data to diagnose performance, inform decisions, and drive measurable outcomes.
Strong analytical judgment paired with the ability to translate insights into clear, actionable recommendations.
Excellent communication, organization, and time management skills in a fast‑paced environment.
Comfort working cross‑functionally and advocating for partners with clarity and conviction.
Familiarity with tools such as HubSpot, Gmail, Asana, Excel, and data analysis platforms (preferred, not required).
Willingness to travel occasionally for creator and industry events.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!
Top creator management and agency relations highly preferred.
Bachelor’s Degree
Minimum 3‑5 years of experience in an account or management role
A background and understanding in influencer or affiliate marketing
Strong knowledge in G‑Suite, HubSpot experience preferred
Previous creator success account manager related experience required
Sales and Service mindset and excellent customer service
A positive attitude and growth mindset
Good communication skills, problem solving, and teamwork mindset
Data‑driven and analytical approach to review data and pull‑out valuable insights
Effective communicator both internally and externally while working in person or remotely
Ability to perform the job safely and with respect for others, for property and for individual safety
How you work:
You’re proactive and results‑driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
Strategic and forward‑thinking, you balance immediate needs with long‑term opportunities to drive impactful, innovative results.
Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross‑functional business dynamics.
Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
You share insights to help the team stay ahead and make informed decisions.
You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.
Our approach to compensation:
We take a market‑based & data‑driven approach to compensation. We leverage data from trusted third‑party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi‑annually, including performance and market‑related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$75,000 - 95,000 base + bonus
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion‑first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
#J-18808-Ljbffr
In Summary: The Creator Success Manager is a revenue‑driving, creator‑facing role responsible for growing and retaining a portfolio of high‑value creators . This role sits at the intersection of creator partnership, revenue growth, and product adoption . Later is the enterprise leader in social media and influencer marketing software, services, and data .
En Español: Más tarde es el líder empresarial en software, servicios y datos de marketing de medios sociales e influencers, confiables por las principales marcas y agencias del mundo. Tras nuestra adquisición de Mavely, la Everyday Influencer Platform®, Later permite a las marcas escalar asociaciones creadoras desde nano hasta influenciadores premium mientras gestionan contenido y campañas en redes sociales y afiliadas importantes. A través de los datos de rendimiento propietarios, los líderes de marketing pueden impulsar ventas atribuibles y optimizar el comercio social con nuestra plataforma de software o servicios galardonados. En 2024, Mavrck y Later se unieron oficialmente como un negocio único, con una visión compartida: permitir que el mundo ganara la vida con su creatividad. Somos de confianza por las principales plataformas sociales, con asociaciones e integraciones con Meta, TikTok, LinkedIn, YouTube y Pinterest. Permitimos a los vendedores crear contenido de alto rendimiento y participar en colaboraciones auténticas con los creadores para llegar a nuevas audiencias, impulsar el compromiso y generar ROI predecible. Desarrollar planes de crecimiento personalizados y 1:1 basados en datos, experimentación y métricas claras de éxito. Anticipar cambios en el comportamiento o desempeño del creador y ajustar estrategias proactivamente. Técnico / Ejecución Proporcionar una estrategia de desarrollo a nivel de confianza que impulse los objetivos de ingresos, retención y valor a largo plazo para su libro de negocios. Analizar las oportunidades de monetización, la brecha de adopción y recomendar acciones claras utilizando datos de rendimiento y ganancias. Implicar un plan de creador de creadores adaptado a sus metas monetarias con conocimientos sobre plataformas y palancas de rentabilidad. Gestionar de forma activa los riesgos de creator a través de intervenciones generalizadas por el creador/creator y seguir ajustando estrategias de manera proactiva. Si usted se identifica con alguno de los siguientes, le animamos a aplicar! Alta gestión del creador y relaciones de agencia altamente preferidos. Licenciatura Grado mínimo 3-5 años de experiencia en una cuenta o un papel de administración Un fondo y comprensión en marketing de influencers o afiliados Conocimiento fuerte en G-Suite, HubSpot experiencia prefiere Experiencia relacionada con el gerente de cuentas de éxito anterior creador Requieren mentalidad de ventas y servicio y excelente atención al cliente Una actitud positiva y mente de crecimiento Habilidades de comunicación adecuadas, resolución de problemas y mentalidad para trabajar en equipo Abordación basada en datos y enfoque analítico para revisar datos e extraer información útil Comunicador eficaz tanto internamente como externamente mientras trabaja personalmente o remotamente Capacidad para realizar la tarea de manera segura y respetuosa con otros, fomentando la propiedad y la seguridad individual Cómo trabajas: Aprovechamos datos de fuentes de compensación terceras confiables para ayudarnos a comprender el valor del mercado de un papel basado en función, nivel, ubicación geográfica y alcance. Evaluamos la remuneración semestralmente, incluidos los factores relacionados con el rendimiento y el mercado. Nuestros salarios están comparados con el mercado Compensación total en efectivo por la localización geográfica de nuestra publicación de trabajo. Además, todos los miembros permanentes del equipo tienen opciones de pago remoto y se les otorgan beneficios salariales elegibles para participar como parte de su paquete de remuneración. Para otros está estructurado solo como Salario. Publicamos nuestros puestos en las ubicaciones donde estamos abiertos a que se encuentre el candidato exitoso. Diversidad, inclusión y accesibilidad: Más tarde, nos comprometemos a fomentar una cultura arraigada en la mentalidad de inclusión primero en todos los niveles de la empresa, aceptando la importancia de contratar y construir equipos para agregar más que adaptarse a la cultura. Construimos y mantenemos abiertamente prácticas imparciales de contratación, pago y promoción para crear una base para un lugar de trabajo equitativo, allanando el camino al cambio sistémico.
Later is founded on two success stories that began in 2014: Mavrck, the industry‑leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first‑to‑market link‑in‑bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.
We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.
We enable marketers to create high‑performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.
About the Role
The Creator Success Manager is a revenue‑driving, creator‑facing role responsible for growing and retaining a portfolio of high‑value creators through data‑led monetization strategies, strong relationship ownership, and proactive risk management. This role sits at the intersection of creator partnership, revenue growth, and product adoption.
You’ll own outcomes, not just relationships. Success in this role is defined by measurable revenue growth, sustained creator retention, and your ability to translate insights into action that helps creators earn more and stay engaged long‑term.
This is an individual contributor role with high accountability, clear revenue goals, and meaningful cross‑functional influence. It is not a customer support or campaigns execution role.
What You’ll Do
Own a portfolio‑level growth strategy that drives creator revenue, retention, and long‑term value.
Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.
Develop tailored, 1:1 creator growth plans grounded in data, experimentation, and clear success metrics.
Anticipate shifts in creator behavior or performance and adjust strategies proactively.
Technical / Execution
Consistently deliver against revenue and retention targets across your book of business.
Analyze creator performance data to diagnose issues, surface opportunities, and recommend clear next actions.
Drive product adoption by connecting creator goals to platform capabilities and monetization levers.
Proactively manage churn risk through targeted interventions and re‑engagement strategies.
Maintain accurate account insights, forecasts, and activity tracking in HubSpot (or equivalent tools).
Partner closely with Product, Growth, Marketing, Campaigns, and RevOps to advocate for creator needs and unlock growth.
Serve as the “voice of the creator” in cross‑functional initiatives, ensuring feedback is clearly articulated and actioned.
Work closely with the Director of Growth & Retention to elevate obstacles, unblock issues, and deliver white‑glove solutions.
Research / Best Practices
Stay current on creator economy trends, monetization models, and platform best practices.
Continuously test, learn, and refine monetization approaches to improve creator outcomes and portfolio performance.
Share insights, playbooks, and learnings that elevate creator success across the team.
What Success Looks Like
You consistently meet or exceed revenue and creator retention targets.
Creators see you as a trusted growth partner who brings actionable insights — not generic advice.
You proactively identify and mitigate churn risk before it impacts revenue.
Your creator portfolio shows strong product adoption, engagement, and long‑term growth.
Cross‑functional partners trust your judgment and rely on your insights to inform decisions.
Creator issues are resolved quickly, thoughtfully, and with a high standard of care.
What You Bring
Experience managing revenue‑bearing relationships in an account management, creator partnerships, or client success environment.
Demonstrated ability to grow accounts through strategy, data analysis, and strong relationship ownership.
Proven success using data to diagnose performance, inform decisions, and drive measurable outcomes.
Strong analytical judgment paired with the ability to translate insights into clear, actionable recommendations.
Excellent communication, organization, and time management skills in a fast‑paced environment.
Comfort working cross‑functionally and advocating for partners with clarity and conviction.
Familiarity with tools such as HubSpot, Gmail, Asana, Excel, and data analysis platforms (preferred, not required).
Willingness to travel occasionally for creator and industry events.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!
Top creator management and agency relations highly preferred.
Bachelor’s Degree
Minimum 3‑5 years of experience in an account or management role
A background and understanding in influencer or affiliate marketing
Strong knowledge in G‑Suite, HubSpot experience preferred
Previous creator success account manager related experience required
Sales and Service mindset and excellent customer service
A positive attitude and growth mindset
Good communication skills, problem solving, and teamwork mindset
Data‑driven and analytical approach to review data and pull‑out valuable insights
Effective communicator both internally and externally while working in person or remotely
Ability to perform the job safely and with respect for others, for property and for individual safety
How you work:
You’re proactive and results‑driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
Strategic and forward‑thinking, you balance immediate needs with long‑term opportunities to drive impactful, innovative results.
Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross‑functional business dynamics.
Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
You share insights to help the team stay ahead and make informed decisions.
You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.
Our approach to compensation:
We take a market‑based & data‑driven approach to compensation. We leverage data from trusted third‑party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi‑annually, including performance and market‑related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$75,000 - 95,000 base + bonus
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion‑first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
#J-18808-Ljbffr
In Summary: The Creator Success Manager is a revenue‑driving, creator‑facing role responsible for growing and retaining a portfolio of high‑value creators . This role sits at the intersection of creator partnership, revenue growth, and product adoption . Later is the enterprise leader in social media and influencer marketing software, services, and data .
En Español: Más tarde es el líder empresarial en software, servicios y datos de marketing de medios sociales e influencers, confiables por las principales marcas y agencias del mundo. Tras nuestra adquisición de Mavely, la Everyday Influencer Platform®, Later permite a las marcas escalar asociaciones creadoras desde nano hasta influenciadores premium mientras gestionan contenido y campañas en redes sociales y afiliadas importantes. A través de los datos de rendimiento propietarios, los líderes de marketing pueden impulsar ventas atribuibles y optimizar el comercio social con nuestra plataforma de software o servicios galardonados. En 2024, Mavrck y Later se unieron oficialmente como un negocio único, con una visión compartida: permitir que el mundo ganara la vida con su creatividad. Somos de confianza por las principales plataformas sociales, con asociaciones e integraciones con Meta, TikTok, LinkedIn, YouTube y Pinterest. Permitimos a los vendedores crear contenido de alto rendimiento y participar en colaboraciones auténticas con los creadores para llegar a nuevas audiencias, impulsar el compromiso y generar ROI predecible. Desarrollar planes de crecimiento personalizados y 1:1 basados en datos, experimentación y métricas claras de éxito. Anticipar cambios en el comportamiento o desempeño del creador y ajustar estrategias proactivamente. Técnico / Ejecución Proporcionar una estrategia de desarrollo a nivel de confianza que impulse los objetivos de ingresos, retención y valor a largo plazo para su libro de negocios. Analizar las oportunidades de monetización, la brecha de adopción y recomendar acciones claras utilizando datos de rendimiento y ganancias. Implicar un plan de creador de creadores adaptado a sus metas monetarias con conocimientos sobre plataformas y palancas de rentabilidad. Gestionar de forma activa los riesgos de creator a través de intervenciones generalizadas por el creador/creator y seguir ajustando estrategias de manera proactiva. Si usted se identifica con alguno de los siguientes, le animamos a aplicar! Alta gestión del creador y relaciones de agencia altamente preferidos. Licenciatura Grado mínimo 3-5 años de experiencia en una cuenta o un papel de administración Un fondo y comprensión en marketing de influencers o afiliados Conocimiento fuerte en G-Suite, HubSpot experiencia prefiere Experiencia relacionada con el gerente de cuentas de éxito anterior creador Requieren mentalidad de ventas y servicio y excelente atención al cliente Una actitud positiva y mente de crecimiento Habilidades de comunicación adecuadas, resolución de problemas y mentalidad para trabajar en equipo Abordación basada en datos y enfoque analítico para revisar datos e extraer información útil Comunicador eficaz tanto internamente como externamente mientras trabaja personalmente o remotamente Capacidad para realizar la tarea de manera segura y respetuosa con otros, fomentando la propiedad y la seguridad individual Cómo trabajas: Aprovechamos datos de fuentes de compensación terceras confiables para ayudarnos a comprender el valor del mercado de un papel basado en función, nivel, ubicación geográfica y alcance. Evaluamos la remuneración semestralmente, incluidos los factores relacionados con el rendimiento y el mercado. Nuestros salarios están comparados con el mercado Compensación total en efectivo por la localización geográfica de nuestra publicación de trabajo. Además, todos los miembros permanentes del equipo tienen opciones de pago remoto y se les otorgan beneficios salariales elegibles para participar como parte de su paquete de remuneración. Para otros está estructurado solo como Salario. Publicamos nuestros puestos en las ubicaciones donde estamos abiertos a que se encuentre el candidato exitoso. Diversidad, inclusión y accesibilidad: Más tarde, nos comprometemos a fomentar una cultura arraigada en la mentalidad de inclusión primero en todos los niveles de la empresa, aceptando la importancia de contratar y construir equipos para agregar más que adaptarse a la cultura. Construimos y mantenemos abiertamente prácticas imparciales de contratación, pago y promoción para crear una base para un lugar de trabajo equitativo, allanando el camino al cambio sistémico.