Technology Lead, Experience Engineering

What you’ll do here:
In your role as Technology Lead, Experience Engineering within our Digital organization, you are responsible for delivering customer-facing marketing website and ecommerce experiences. You will lead our Experience Engineering team, focused on building and optimizing digital experiences that drive engagement and conversion. As a technology leader, you will build and lead a lean, high-performing team using agile principles to design and deliver scalable, high-quality solutions. With a strong customer‑centric perspective, you will focus on delivering measurable improvements in user engagement, performance, and business outcomes. You will also play a key role in advancing how AI is applied within engineering workflows, helping the team operate more efficiently and effectively.

As the Technology Lead,
You will divide your time between team leadership and hands‑on development, leading engineers while contributing directly to delivery. You will partner closely with Marketing, Design, Platform Engineering, and DevOps, using data and insights to guide decisions and continuously improve the customer experience. You will collaborate with other technology leads to provide technical direction and alignment across teams, and must be comfortable adapting your leadership style to the situation, leading when needed and contributing as an individual engineer when appropriate.

Job Duties

Embrace agile methodologies and a customer‑centric digital experience model to drive iterative development and rapid time‑to‑market

Lead delivery of customer‑facing features across web and ecommerce

Define, prioritize, and communicate work clearly across Marketing, Design, and Engineering stakeholders

Design and build scalable frontend solutions, including component systems

Contribute directly to critical development work

Engage stakeholders to understand needs and guide solution decisions

Collaborate with Platform Engineering on CMS, commerce, and API integrations

Monitor performance, analyze metrics, and use experimentation to drive continuous improvement in conversion and engagement

Ensure reliable, high‑performing experiences through strong testing and quality practices

Drive consistency through reusable components and shared standards

Stay current with modern frontend and AI‑assisted development practices

Apply AI‑assisted development practices to improve team efficiency and delivery quality

Build a focused, accountable, high‑performing team culture

Skills
Required

Bachelor degree in Computer Science or related field, or equivalent combination of education and recent relevant work experience

5+ years in a technical leadership or team lead role, including developing technology strategies and driving innovation

Strong experience with modern frontend frameworks (React, Next.js or similar)

Experience building component libraries or design systems

Understanding of web performance, accessibility, and SEO

Experience integrating with CMS, ecommerce platforms, and APIs

Experience working in agile teams

Excellent verbal and written communication skills

Preferred

Experience in ecommerce or high‑traffic consumer websites

Familiarity with headless CMS and composable architectures

Experience with experimentation or personalization

Experience using AI‑assisted development tools

What Success Looks Like

Fast, predictable delivery of features

Improved conversion and engagement

Strong site performance and reliability

Reusable components used across experiences

Low defect rates and minimal rework

Balance speed and quality, avoid over‑engineering

Prioritize effectively in a lean team

Work across boundaries with Platform Engineering when needed

Focus on experience delivery over custom platform builds

Use AI to improve efficiency, not as a shortcut for fundamentals

EEO Statement
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Accommodations
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

Compensation
At Cengage Group, we take great pride in providing a comprehensive and rewarding Total Rewards package designed to support and empower employees. The full base pay range for this position is $101,900.00 – $175,000.00 USD. You will also be eligible to participate in the company’s discretionary incentive bonus program with a 15% annual target.

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