Communications Agent - Conrad Orlando

Communications Agent
Full‑time position located at Conrad Orlando. The role focuses on delivering exceptional guest communication through telephone and other channels.

Classification & Shift
Full‑time, various – must be available weekdays, weekends, and holidays.

Responsibilities

Respond to guest inquiries and requests via telephone in a timely, friendly, and efficient manner.

Provide accurate information on hotel facilities and services.

Respond to emergencies and relay accurate information to appropriate parties.

Accept and deliver all messages promptly and accurately, using proper grammar and spelling.

Operate office equipment, including computers, PBX system, fax, email, etc.

Qualifications & Attributes

Hospitality – passionate about delivering exceptional guest experiences.

Integrity – do the right thing, all the time.

Leadership – leading in industry and community.

Teamwork – team player in everything.

Ownership – responsible for actions and decisions.

Urgency – operate with sense of urgency and discipline.

Quality, Productivity, Dependability, Customer Focus, Adaptability.

Benefits

Access to pay when needed through DailyPay.

Medical insurance coverage for you and your family.

Mental health resources, including Employee Assistance Program.

Best‑in‑class paid time off.

Go Hilton travel program – 100 discounted nights.

Parental leave.

Debt‑free education – access to educational credentials via Guild Education.

401(k) plan with company match.

Employee stock purchase program (ESPP) – 15 % discount.

Career growth and development.

Team member resource groups.

Recognition and rewards programs.

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