MarketScale helps the world’s best B2B brands grow by turning the most underused asset in their business into a content engine: their people, customers, and partners.
Our platform (MarketScale Studio) makes it easy for teams to collect, produce, and publish high-quality user-generated content (UGC) at scale—without creating chaos for marketing leadership. It’s built to unlock subject matter experts across a company (executives, sales, engineers, customers) and turn their insight into approved, professional content that performs.
We’re hiring a Client Services Engagement Manager —a proactive, coaching-minded relationship leader who loves helping clients win.
What You’ll Do (Your Portfolio + Your Daily Rhythm)
As an Engagement Manager, you will manage a portfolio of active client accounts and serve as the operational and strategic hub for their success.
Daily Responsibilities
Client leadership & relationship management
- Own the ongoing relationship for a set portfolio of B2B clients
- Lead recurring check-ins, planning calls, and strategy sessions via phone and Zoom
- Monday–Friday during core business hours (flexible scheduling within that window)
Content enablement + coaching (this is a coaching role)
- Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit content
- Help clients activate the “voices of the company” outside of marketing—making it easy for teams to contribute while maintaining marketing control
- Teach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)
Program execution & production coordination
- Keep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-through
- Partner with internal production teams to ensure content stays aligned with client goals and brand standards
- Maintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentation
Cross-functional collaboration
- Coordinate across teams to make sure the client experience is seamless—from content creation through publishing
- Flag risk early, solve problems fast, and drive momentum inside client accounts
Value delivery + performance thinking
- Translate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)
- Push for consistency and progress—without needing clients to micromanage the process
- Bring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growth
Who This Role Is Perfect For
You’re someone who:
- Is naturally proactive and prefers to lead rather than react
- Loves coaching, teaching, guiding, and helping clients build capability
- Can balance relationship warmth with firm accountability
- Can juggle multiple clients while staying organized, calm, and effective
- Understands the nuance of B2B marketing and the realities inside enterprise and mid-market organizations
- Can speak confidently to marketing leaders about content strategy, cadence, and outcomes
Required Experience
- 5–10+ years in client services, account management, customer success, agency, or marketing services
- Proven track record managing multiple client relationships at once
- Strong executive communication skills (written + verbal)
- Comfort leading calls, presenting plans, and being the “driver” on engagements
- Comfort working independently in a remote environment
Strong Plus Skills (Not Required, But Valuable)
- Podcast production experience
- Video editing or media production experience
- Writing, PR, creative direction, design, or content strategy
- Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
- Familiarity with content workflows, creative approvals, and multi-stakeholder programs
- A builder mindset: you can improve systems while running them
Role Logistics
- In-Office (Office located in downtown Dallas, TX)
- Hourly, W2 (this role has real responsibility and real ownership)
Benefits & Why This Role Is Different
- Medical benefits available (this is real—not a “maybe someday”)
- 401(k) with company match
- Work with a proven, established company helping elite B2B brands build modern media engines
- Use best-in-class tools and systems (including MarketScale’s proprietary platform) built to make content scalable
- A rare opportunity to develop your own media chops while helping clients build theirs—MarketScale is a place where people learn how content and distribution actually work at a high level
- You will work on programs that turn internal experts into trusted voices—fast, consistently, and with