Hardware and Video System Administrator - TS/SCI with Poly

Overview
The National Security Group at Leidos currently has an opening for a

Hardware and Video System Administrator

to support a client’s requirements in a challenging, dynamic setting located at Cape Canaveral SFB, FL. The position requires an active TS/SCI with Polygraph. The

Hardware and Video System Administrator

receives and responds to problems reported by customers and escalates. The

Hardware and Video System Administrator

will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

Primary Roles & Responsibilities

Ensures the availability of mission critical launch communications systems through proactive hardware maintenance.

Performs incident and problem management to resolve or escalate issues in order to restore service.

Performs request fulfillment activities including account management and configuration changes.

Coordinates with other maintenance, operations and engineering contracts as required.

Documents all work performed via ticketing system.

Creates, updates or enhances maintenance and operations documentation.

Performs daily system checks for alerts or degradation of service or system.

Provides call-in support as required.

Responsible for configuration management of launch communications systems in support of launch projects.

Identifies configuration items, implements change control, and conducts configuration audits.

Creates and manages configuration and engineering documentation to ensure accuracy and completeness such as facility maps, site floor plans, rack elevations, patch panel, equipment shelf layouts, and system overviews.

Regulates the change process so that only approved and validated changes are incorporated into a launch system and launch related IT hardware assets.

Ensures that all changes to the baselines go through appropriate change boards.

Uses or recommends automated CM tools to implement CM policies and procedures.

Ensures CM functions are adhered to: version control of configuration items such as documents, as well as the configuration management of hardware and software configuration management items.

Recommends change management and configuration management solutions that effectively meet customer needs.

Basic Qualifications

US Citizen with an active TS/SCI with Polygraph

A bachelor’s degree and 4+ years of prior relevant experience or a master’s degree with 2+ years of prior relevant experience. Additional experience may be considered in lieu of a degree.

Launch or mission operations experience.

Experience supporting configuration management, change management and service transition.

Excellent verbal and written communication skills.

Proven ability to work collaboratively and constructively as part of a team.

Must be willing to perform call-in support as required.

Preferred Qualifications

Strong Analytical skills

SharePoint, NETS, ServiceNow

ITIL Foundations certification

Current DoD 8570 certification applicable to the position (typically Security+)

Proficiency in Microsoft Office applications (PowerPoint, Excel, Word, Project)

EEO and Compliance
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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