Zortech Solutions is hiring: Technical Writer in New York

Technical Writer

Location: Remote/Canada
Duration: 6+ Months
Job Overview:
We are seeking a talented and detail-oriented Technical Writer to join our dynamic team. The ideal candidate will be responsible for creating and maintaining clear, concise, and comprehensive documentation for our products and services. The Technical Writer will collaborate with subject matter experts, engineers, and other stakeholders to gather information and transform it into user-friendly documentation. The role requires strong communication skills, attention to detail, and the ability to translate complex technical information into accessible content.
Key Job Responsibilities:
Plan, write, and manage a robust library with clear, comprehensive, best-in-class developer-facing documentation, including user guides, FAQs, how-to-guides, blogs, API documentation, release notes, tutorials, and support content.
Collaborate with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.
Define best practices, content standards, processes and workflows for managing/prioritizing content updates and ensuring consistency for all developer-facing content.
Collect, collate and distribute developer feedback to identify areas of improvement for our documentation strategy and influence the product roadmap.
Bring a sharp eye for structure, organization and developer experience to ensure all content for product updates and new releases is accurate, up-to-date, complies with standards and consistent across sites/destinations where we reach developers.
Attend product readiness reviews, product demos and roadmap reviews to stay informed with an eye to developing plans for feature release, enhancements and modifications.
Qualifications:
Degree in Communications, Technical Writing, Computer Science or a related field
Experience with Content Management Systems (CMS): - Proven experience as a Technical Writer, preferably in a Software-as-a-Service or platform development environment
6+ years as a Technical Writer in a relevant field
Preferred Qualifications:
Candidates should have 6+ years of experience authoring, managing and maintaining technical documentation experiences.
Exceptional technical writing skills and knowledge of industry standards/best practices for technical documentation, with demonstrated ability to absorb and explain complex technical concepts in clear, concise and impactful language.
Familiarity with HTML, CSS, JavaScript, REST, GraphQL and other programming languages.
Proficiency with technical writing tools and software and processes; previous experience with popular content management systems is preferred.
Excellent written and verbal communication skills as well as exceptional interpersonal skills with the ability to collaborate effectively and influence stakeholders.
Strong attention to detail, ability to work independently, and ability to manage multiple projects and priorities simultaneously.
Previous experience with creating documents, media and technical community content (interactive guides, tutorials, blogs, etc.) for a software development audience is highly preferred.