Feedback Moderator II

****What this Job Entails:****The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues.****Scope:***** Works on assignments that are moderately difficult, requiring judgment in resolving issues* Requires some instruction on new assignments and infrequent checks on daily work****Your Roles and Responsibilities:***** Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs.* Share product, program and process knowledge with other team members to help knowledge growth.* Answer questions from testers and follow through to investigate issues and track root causes.* Track issues to identify gaps over time and highlight those issues to PgM lead.* Create better documentation around our processes and resources.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience* Exercises judgment within defined procedures and practices to determine appropriate action* Organized and detail oriented* Excellent customer support skills* Strong problem solving and writing skills is a must* Excellent critical thinking skills* Capacity to manage high pressure, short timelines and willingness to be flexible* Team collaboration skills* Strong multi-tasking skills and ability to adapt to rapidly changing development project* Knowledgeable of Google products and Google Sheets* Must be reliable and have an excellent work ethic****Preferred Qualifications:***** Excel skills****Physical Demand & Work Environment:***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers**Salary Range**$17.36 - $27.40 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days

401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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