We are a high-growth, performance-driven company scaling a best-in-class B2C sales department. Our business is powered by fast-paced, high-volume, fully managed inside sales teams converting outbound opportunities across multiple lending portfolios. We are not a traditional enterprise sales organization. We win through coaching our team, operational efficiency, and conversion excellence and we’re building a leadership team that knows how to operate at that level. We are also a technology-forward organization, continuously evolving our systems, tools, and data capabilities to drive performance and efficiency across the business.
About the Role
We are excited to welcome a Co-Director of Sales to oversee multiple sales teams within our lending portfolios. This role is critical in driving performance, consistency, and scalability within a high-volume, call center-based B2C transactional sales environment. This is not a strategy-only role. We are looking for a results-driven operator and leadership coach—someone who knows how to:
- Lead and motivate teams with high energy, clarity, and accountability
- Drive conversion in a high-volume call center sales environment
- Build and reinforce an effective metrics-driven culture that consistently delivers performance
What You’ll Be Responsible For
Sales Performance & Execution
- Own revenue, conversion, and productivity metrics across multiple call center sales teams
- Drive daily, weekly, and monthly performance against aggressive targets
- Identify funnel gaps and implement solutions with speed and precision
Team Leadership & Development
- Lead and develop frontline Sales Managers and their teams
- Coach leaders on accountability, performance management, and team engagement
- Build a high-performance culture centered on ownership, urgency, and results
Sales Process Optimization
- Drive consistency across teams through standardized best practices, workflows, and performance expectations
- Lead structured training and change management initiatives to improve adoption of sales strategies and messaging
- Continuously refine transactional sales processes and call flows to maximize conversion and efficiency
Operational Excellence
- Partner cross‑functionally with Marketing, Underwriting, Data/Analytics, and Technology teams to drive end‑to‑end sales performance and conversion outcomes
- Leverage CRM, dialer, and analytics insights to identify opportunities, diagnose performance gaps, and inform decision‑making
- Establish and drive clear KPIs, reporting cadences, and performance visibility across teams and stakeholders
Qualifications
- 8+ years of experience in a Sales Leadership capacity within a B2C / call center environment required
- Deep expertise in call center sales operations and metrics (conversion rate, talk time, close rate, etc.)
- Proven people leadership experience managing layered teams (Managers, Supervisors, Team Leads, Reps)
- Comfortable operating in a high-accountability, performance-driven environment
- Track record of driving conversion, revenue, and productivity at scale
- Demonstrated ability to adapt to and leverage evolving sales technologies, tools, and systems
- Strong data orientation with the ability to translate insights into action
Company Benefits
- Optimal Work‑Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
- Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement and exclusive access to comprehensive fertility treatment coverage
- Stay Fit for Free: Join our free weekly group workouts
- Company Events & Social Hours: Enjoy regular happy hours and company-wide events
- Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings
- Daily Perks: Free coffee, energy drinks, and snacks
- Parking & Commute Made Easy: Company-paid parking or MTS pass
- Dedication Incentives: Opportunity to earn more money with a perfect attendance incentive
- Generous Time Off: Company paid holidays and PTO each year
- Comprehensive Health Coverage: Medical, dental, and vision plans with 70/30 or 80/20 cost share options
- Secure Your Future: 401(k) plan with employer matching
We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. For this role, compensation includes a competitive base salary and variable incentive opportunities tied to performance. A reasonable estimate of the annual on‑target earnings for this job is $105,000 to $185,000+.
RIVO Holdings, LLC is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.
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