Major Accounts Lead

Company Overview

MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.
Position Summary

The Majors Lead is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for retail wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility.
Essential Job Duties and Responsibilities

Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements
Monitor workflow and delegate assignments to maintain department efficiency and fulfillment timelines
Assist with movement of merchandise and materials through each area of responsibility
Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle
Use computers, mobile devices, and manual tracking to document and report order activity and performance data
Monitor supply and equipment needs and report volumes as necessary
Promote adherence to safety procedures, company policies, and respectful workplace behavior
Team Leader Required Skills

Be aware of any issues or conflicts that arise within the team and communicate to Supervisor to address performance concerns through coaching and mentoring
Ensure that teamwork is being adhered to by setting the example
Exhibit organizational and time management skills by responding to emails promptly; addressing concerns promptly; and meeting deadlines set by the Supervisor or Manager of the department
Ability to work under pressure and handle stressful situations with composure
Aid supervisor in identifying high potential employees for future career growth
Qualifications

Education and Experience

High school diploma or GED.
Previous experience as a Warehouse Associate, either internally or with prior companies
Special Requirements

Ability to work occasional overtime and weekend work as required to meet business needs
Ability to work in an open warehouse environment
Knowledge, Skills, and Abilities

Strong organizational and multitasking abilities
Capable of handling and processing large, complex workloads
Able to maintain productivity and accuracy under time constraints
Flexible and adaptable to shifting priorities and volume
Able to work independently with limited supervision
High attention to detail in reading, sorting, and recording data
Intermediate computer proficiency, including spreadsheets and email
Proactive in improving processes and standards
Strong communication and collaboration skills
Professional and composed under pressure
Maintains a clean and orderly work environment
Good penmanship and reliable attendance
Equipment Used

Computer, mobile devices, printer, telephone, photocopier, fax machine, scanner, calculator
Software: Microsoft Outlook, Word, Excel, Internet Browsers
Pallet jack, various hand and power tools
Safety Equipment: Safety shoes
Physical and Mental Requirements

Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
Exerts up to 50 pounds of force often, and/or up to 100 pounds of force occasionally or constantly to move objects.
Close mental and visual attention needed to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and/or data entry.
Environmental Conditions

Work is performed in both an office and warehouse environment with exposure to temperature changes and noise
Benefits

Competitive salary commensurate with experience
Comprehensive benefits package including medical, dental, and vision coverage
401K Retirement Savings + Company Match
Paid Vacation, PTO and Holidays
Company sponsored life insurance and LTD
Health Savings Account + Company Match
Generous Employee Discount
Verizon Discount
Referral Bonus Program
Opportunities for professional development and career advancement
MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

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