The Group Eligibility, Install and Renewal team is responsible for processing incoming renewals for our Core and Premier lines of business as well as providing assistance to the Implementation team with processing Jumbo renewals. The Enrollment Processor Intermediate will report to the Operations Supervisor. In this role you will assist with the processing of Large Group Renewals as well as ad‑hoc requests throughout the year to support our internal business partners. You will be assigned specific Account Executives and Account Service Representatives to manage their renewal book of business.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high‑performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Process Core and Premier renewals as well as providing assistance to the Implementation Team with processing Jumbo renewals
- Regularly contact internal customers and business partners to verify or obtain additional information to complete processing work
- Research information as appropriate to resolve inquiries and escalations
- Access and navigate various systems of record to perform required job duties
- Provide assistance to our vendor partners
- Manage department specific desktop level procedures, training content, and projects as warranted by business needs
Your Knowledge and Experience
- Requires a high school diploma or GED
- Requires at least 3 years of prior relevant experience
- Requires good verbal and written communication skills at all levels of the organization
- Healthcare group level enrollment processing experience preferred
- Facets and Salesforce experience is a plus
- Self‑driven and able to operate in the best interests of our clients, or company and team with limited supervision or oversight
Hybrid Virtual Work
This role allows employees to work virtually full‑time, however employees will be expected to come to the office based on business need.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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