Program Supervisor - Youth Services

Description
Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

Program Supervisor - Youth Services
The

Program Supervisor – Youth Services

provides leadership to a team of staff who provide community-based crisis intervention services to runaway and homeless youth. The supervisor offers case consultation, strengths-based coaching and feedback, and opportunities for professional growth and development. They also build relationships with other community providers, engage in community outreach to promote service visibility and accessibility for local families, and may provide direct services to clients.

Core Responsibilities And Essential Job Functions

Supervises and evaluates Youth Services staff and the performance of their duties on a regular basis, including staff training, case issues, fiscal control, effectiveness evaluation, and program plan implementation.

Implements agency personnel policies, procedures, and practices for staff within the control unit, including hiring, performance appraisals, leave, promotions, salary changes, terminations, and documentation of all personnel actions.

Ensures full implementation of the program plan.

Plans and conducts regular staff meetings.

Provides individual case consultation and supervision to staff.

Provides backup and coverage for team members as required by the program.

Works closely with funders such as the Department of Children and Family Services, Illinois State Board of Education, Department of Justice, Department of Human Services, and Department of Public Health to ensure compliance with licensing regulations, performance standards, and reporting.

Monitors, supervises, and implements the program’s continuous quality improvement process, including outcome measures, clinical assessments, and funding reports.

Schedules program staff to meet requirements of a 24‑hour, 365‑day year program as required.

Serves as community liaison for the program, including participation in community coalitions and collaborations as required.

Participates in the grant writing process as required by the program.

Maintains program databases as required by the program.

Participates in an after‑hours on‑call rotation.

Develops methods to enhance service quality and to identify and address specific individual training and consultation needs.

Candidate Qualifications

Master's Degree with at least 2 years of relevant experience or a Bachelor's Degree with at least 4 years of relevant experience required.

Supervisory experience preferred.

Valid driver's license, auto insurance, and reliable transportation required.

Experience supporting families who have experienced trauma and effective crisis intervention skills preferred.

Ability to communicate in both English and Spanish preferred.

Job Details

Compensation: Salary Range: $66,976–$68,000; offers are commensurate with experience.

Benefits: Medical, dental, and vision insurance; 3+ weeks paid time off in the first year (including the week between Christmas and New Year’s Day); 11 paid holidays; supplemental insurance options; 401(k) with match.

Location: Hybrid (office-based/remote) with home office in Granite City, Illinois.

Schedule: Full-time, salaried; general business hours with flexibility for evening appointments. Position requires participation in after‑hours on‑call crisis rotation.

Leadership development opportunities and one‑on‑one mentorship for Emerging Leaders.

Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

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