Community Solutions Manager Job at Victra - Verizon Wireless Premium Retailer in

Community Solutions Manager

Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way." We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns — now extending that excellence directly into the apartment communities where our customers live.
As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You will hire, coach, and develop your team, own market-level results, and build the carrier and community relationships that turn properties into long-term partners — driving Verizon Home Internet, Mobile, and Perks adoption across the territory.
This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.
As a Community Solutions Manager, you will:
Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results tracking
Own team accountability — set clear expectations, monitor performance against targets, and address gaps directly
Staff and hire — source, interview, and onboard new representatives to keep the territory fully covered
Develop carrier and community relationships — represent Victra with Verizon Enhanced Communities partners and key property groups in the market
Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities
Your team, on a typical day, will:
Visit assigned MDU properties in person — leasing offices, lobbies, clubhouses
Build trusted relationships with property managers, leasing agents, and HOA boards
Host monthly resident events — move-in days, pool parties, lobby coffee mornings
Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
Own resident issues end-to-end — billing, install escalations, service questions
Position Verizon as a leasing differentiator that helps properties retain residents
Track activity, pipeline, and penetration in CRM
Coordinate with internal Victra teams and Verizon Enhanced Communities partners
What we're looking for:
High school diploma or GED (Bachelor's a plus)
2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experience
Strong interpersonal skills — able to build trust quickly with reps, property partners, and Verizon counterparts
Management skills — coaching, accountability, and performance management of a field team
Organizational skills — running pipeline reviews, staffing plans, and a multi-property territory in parallel
Self-starter — operates without daily supervision and sets the pace for the team
Demonstrated track record of self-direction without daily supervision
Resilience to rejection and patience for relationship-building cycles
Comfortable hosting events and approaching strangers
Valid driver's license, clean MVR, reliable transportation
Ability to pass property background and badging requirements
Willingness to work evenings and weekends when residents are home
Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
Bilingual (English/Spanish) a plus in select markets
What you'll bring to the table:
Personable

— You remember names, faces, and details that matter
Persistent

— A "no" today is a "yes" three months from now
Proactive

— You don't wait for the property to call you
Problem-Solver

— When a resident has an issue, you own it
Performance-Driven

— You want your name at the top of the leaderboard
What we offer:
Competitive base + uncapped commission (target $160,000 + first-year earnings)
Tiered earnings ladder — Ramp → Established → High Achiever → Elite
Monthly mileage reimbursement, company credit card, computer, and phone stipend
Discounted Verizon services
Comprehensive medical, dental, and vision insurance
Paid training and career-development pathways into District and Regional roles
Tuition reimbursement
Referral bonuses and contests
All Community Solutions Managers complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific manager certification covering team coaching frameworks, the compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.
We are proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.