Public Relations Account Manager Job at LHH in Milwaukee

The PR Senior Account Manager serves as a strategic client partner and internal leader, owning 4-5 client accounts while mentoring junior team members and driving high-quality execution across strategy, delivery, and project management. This role blends client relationship management, integrated marketing strategy, and day-to-day account leadership to ensure work is on-brief, on-time, and delivering results.

The ideal candidate is confident presenting to clients, proactive in problem-solving, and trusted internally as a steady leader who elevates both the work and the people around them.

Key Responsibilities
Client Leadership & Strategy

Own primary client relationships for 4-5 active accounts, serving as a strategic advisor and day-to-day contact

Lead client planning discussions, presentations, and quarterly business reviews

Translate client goals into actionable strategies and clear briefs for internal teams

Anticipate client needs, proactively identify opportunities, and manage expectations effectively

Account & Business Management

Oversee scopes of work, timelines, budgets, and resourcing across assigned accounts

Partner with leadership on account growth, renewals, and incremental opportunities

Ensure financial health of accounts, including burn rates, forecasting, and change management

Maintain high client satisfaction, retention, and long-term partnerships

Project Management & Execution

Guide cross‑functional teams (creative, digital, media, production, external partners) to deliver work efficiently

Ensure clarity of roles, deadlines, and deliverables across all projects

Monitor quality control, ensuring work aligns with strategy, brand standards, and client goals

Remove roadblocks and keep projects moving from kickoff through delivery

Mentor and support Account Managers and Coordinators through coaching, feedback, and development

Review briefs, client communications, and project plans to elevate account standards

Act as a role model for agency best practices, collaboration, and professionalism

Support onboarding and training of new team members

Qualifications & Experience

6+ years of experience in an agency account management role

Proven experience managing multiple client accounts simultaneously

Strong background in integrated marketing, digital, branding, or advertising programs

Excellent client‑facing communication and presentation skills

Strong project management skills with the ability to juggle priorities and deadlines

Experience mentoring or guiding junior account team member

What Success Looks Like

Clients view you as a trusted partner—not just a point of contact

Accounts are well‑run, profitable, and strategically aligned

Teams feel supported, informed, and confident in delivery

Work moves efficiently with minimal surprises and strong outcomes

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