OhioX, Inc. is hiring: Specialist, User Experience (Designer) in Columbus

Job Summary
If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Nationwide User Experience (UX) is hiring a designer on the Property & Casualty design team. You will iterate across discovery and strategy activities, ideation, concepting, interaction and visual design refinement with a team of other designers, digital product managers and engineering and industry experts. You must be passionate about designing with users’ needs in mind and willing to drive insights that inform our partners’ day‑to‑day decision making. Apply UX and UI principles and practices to ensure user‑centered digital experiences are designed and delivered. You will collaborate within cross‑functional product‑centric activities as well as create presentations, lo‑fi concepts, information architecture artifacts, high‑fidelity UI mockups and other product design deliverables.

Responsibilities

Provides creative, technical and strategic input and results to project teams.

Collaborates with partners, product managers, technologists, UX peers and others across the company on technical and creative direction.

Advocates for empathetic human‑centered design and helps mitigate risks by pursuing work based on insights and an understanding of our users.

Problem solves, thinks big and explores divergent ideas while understanding how to converge and build iteratively towards the best solution for multiple platforms.

Participates in idea‑generating sessions and helps capture and evaluate ideas with respect to technical feasibility, business viability and human desirability.

Able to think strategically and connect work to a larger picture.

Perceives rapid advancements in technology and how customers expect to interact with our company.

May perform other responsibilities as assigned.

Role
Design interaction, flow and navigational scheme for web‑based sites and applications, including mobile devices when appropriate. Step in on additional design assignments as they arise.

Specific Skills

Strong interactive design skills a must

Ability to meet multiple deadlines in a fast‑paced work environment

Knowledge of web usability and design, information architecture principles

Qualifications
The ideal candidate has strong skills in UX interaction design, and a solid grasp of other UX disciplines (particularly visual design, less so research and content strategy). Most important, demonstrate a thorough comprehension of the human‑centered design process and feel very comfortable in both the ambiguous discovery phase of identifying the right problem to solve and the detailed work of shipping desirable products. Excel at sharing, evangelizing and iterating ideas with the team and other stakeholders. The ability to communicate and influence design solutions that best meet user needs and business objectives is critical. The ideal candidate has the demonstrated ability to thoughtfully incorporate AI‑powered tools and insights to accelerate design work while preserving human‑centered judgment and craft quality. Comfortable experimenting with, critiquing and responsibly using AI with a clear understanding of its constraints, risks and ethical implications.

Preferred Qualifications

Schooled in "design thinking" or the human centered design process, especially the creation of low‑to‑medium fidelity prototypes and having applied it extensively throughout your career.

Ability to effectively convey ideas and jump start conversations through whiteboard sketching and related activities.

Relevant user interface design experience with consumer applications in one of the following areas: insurance, financial services, startups and technology companies.

Working knowledge of evaluative research methodologies.

Exemplary ability to build positive, collaborative relationships across teams and functions.

Reporting Relationships
Reports to Manager/Director. This is an individual contributor role.

Typical Skills and Experiences
Education: Undergraduate studies in UX, human‑computer interaction, psychology, graphic design, information science, communications or related field preferred. Experience: Typically, three or more years professionally practicing some aspect of human‑centered design.

Knowledge, Abilities and Skills
Good verbal and written communication skills. Comfortable explaining design rationale to other parts of the business. Basic understanding of UX principles and the human‑centered design process. Able to leverage data to make informed design decisions. Ability to partner with multiple partner groups and tell compelling narratives. Owns work with some manager oversight. Independently and proactively seeks out answers as needed. Proven ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, the customers, distribution systems, operations and strategy. Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work in partnership with cross‑functional teams. Understand and make progress toward the company’s consumer performance indicator (CPI) and key performance indicator (KPI) goals.

Values
Regularly and consistently demonstrates Nationwide Values.

Job Conditions
Overtime Eligibility: Not Eligible (Exempt). Working Conditions: Normal Office Environment. Extended work hours may be necessary during heavier work periods. Travel required as necessary.

ADA
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Equal Opportunity Statement
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.

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