Apex Dental Partners is hiring: Patient Communication Specialist in Dallas

Job Description
Apex Dental Partners is seeking a

Patient Communication Specialist

to join our growing Patient Experience team at our Dallas Support Office. This role is ideal for someone who thrives on delivering exceptional service, excels on the phone, and enjoys helping patients access the care they need.

In this role, you’ll serve as the first point of contact for patients calling into our family of practices across multiple states. You’ll handle both

inbound and outbound communication

— answering calls, responding to text messages, and reaching out to patients for unscheduled treatment, overdue appointments, or follow-up opportunities. Every patient interaction will be an opportunity to demonstrate empathy, professionalism, and problem-solving while representing the Apex standard of care.

The ideal candidate will bring

prior dental experience , strong communication skills, and the ability to adapt across multiple practice styles and systems. We’re looking for someone who not only answers phones, but builds confidence and trust with every patient.

Core Responsibilities

Professionally handle a high volume of inbound patient calls across multiple dental offices

Schedule, confirm, and adjust patient appointments within our practice management systems

Conduct outbound calls to patients with unscheduled treatment or overdue recalls

Follow up on missed opportunities — including patients who inquired but never booked

Communicate with patients via text message for scheduling, reminders, and follow-up

Deliver an exceptional experience that reflects Apex’s patient‑first values

Collaborate closely with office teams to ensure seamless patient communication

Requirements

Minimum of

2 years of dental front office or call center experience

Open Dental

or similar software experience strongly preferred

Outstanding verbal communication and listening skills

High attention to detail and accuracy in scheduling and data entry

Ability to multitask and manage time effectively in a fast‑paced environment

Positive, team‑oriented attitude with a commitment to patient satisfaction

Reliable, trustworthy, and punctual

Must work

in‑person

at our

Dallas Support Office

Benefits

PTO and paid holidays

Relaxed, friendly, and fun culture filled with smart, caring teammates

Opportunity to play a role in the success of a rapidly growing company

Competitive pay (commensurate with experience)

Comprehensive health, dental, and vision insurance

401(k) plan with up to 4% company matching

At Apex Dental Partners, we're committed to providing patients with the best dental experience possible. We focus on supporting our doctors’ efforts to build long‑term patient relationships by recruiting the best and brightest candidates to join our team. We actively focus on building a patient‑centric culture that values teamwork and integrity above all else. Our friendly, collaborative work environment is something we take great pride in, as is the long tenure of our team members.

#J-18808-Ljbffr