Los Angeles Philharmonic is hiring: Audience Services Representative in Los Ange

Walt Disney Concert Hall, 151 South Grand Avenue, Los Angeles, California, United States of America

Job Description
Posted Wednesday, March 18, 2026 at 7:00 AM

Position: Audience Services Representative (Local 857 Treasurers & Ticket Sellers Union)

FLSA: Part‑Time, Non‑Exempt

Salary: $21.36-$24.72/hour

Position Summary
Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.

Position Elements

Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e‑mail

Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl

Provide helpful information, including suggestions for events, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up‑sell appropriate services and events

Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items

Assist with database maintenance, add accounts in ticketing system, and correct patron information

Take reservations for free admission events

Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary

Compose and distribute periodic customer comment reports

Provide pre‑concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall

Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns

Guide patrons through their online interactions with all pertinent web portals

Assist Patron Services Manager as needed

Other duties as assigned

Relationships
Reports To: Audience Services Manager

Interacts With: Patron Services

The Music Center and LA Phil venue Operations teams

Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office

Assistant Director, Sales and Customer Engagement

Marketing

Other LAPA staff as needed

Patrons

Position Requirements

2-3 years of experience in the customer service field

Previous ticketing experience preferable

Flexible schedule required for day, evening, and weekend shifts

Ability to work nights and weekend shifts, specifically Friday and Saturday

Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base

Computer proficient in Microsoft Office and Windows Operating System

Ability to think quickly and creatively problem‑solve

Excellent verbal and written communication skills

Ability to type 40 wpm

Superior interpersonal manners

Excellent organizational skills

Knowledge and have a passion for the arts is a plus

Secondary language is essential

Updated 03/2026

The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Equal Employment Opportunity Policy
The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Job Family Marketing - Sales and Customer Experience

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