Studio Representative (NYC)

Join Our Team At New York Pilates

New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies - Heather Andersen, Founder & Owner
The Studio Rep is the face of New York Pilates. We're seeking a results-driven Studio Representative to join our NYC team and drive studio revenue while delivering a best-in-class, welcoming experience.
Equal parts hospitality expert and sales driver, you are the first point of contact for students - building relationships, generating memberships, upselling services, and ensuring every interaction reflects NYP's brand and community-first mindset.
Reporting to the Studio Manager, you'll partner with the studio team to grow revenue, elevate the student experience, and maintain a polished, high-energy studio environment.
What You'll Do

Engage prospective and current students and confidently guide them through NYP offerings
Sell memberships, class packages, and retail with clarity and intention
Meet or exceed monthly sales goals through proactive outreach and in-studio engagement
Build relationships that drive retention, loyalty, and referrals
Serve as the first and lasting impression of NYP
Create a welcoming, high-energy, professional front desk experience
Anticipate student needs and resolve issues quickly and confidently
Execute opening, closing, and front desk procedures accurately
Maintain brand standards across cleanliness, merchandising, and studio ambiance
Support inventory management, retail restocks, and supply organization
Assist with equipment resets and light cleaning between classes
Partner with the Studio Team to ensure seamless daily operations and an elevated student experience
What You Bring:

1+ year of customer-facing sales or retail experience (boutique fitness or hospitality preferred)
Consistent track record of meeting or exceeding sales goals
Strong communication and problem-solving skills
Professional, positive, and brand-forward presence
Comfortable with POS and studio systems (e.g., Mindbody)
Able to thrive in a fast-paced environment
Adaptable, accountable, and solution-oriented
Willing to take 4 NYP classes per month to stay connected to the product
Able to stand and remain active for 4–6 hours per shift, lift up to 25 lbs occasionally, assist with equipment resets and light cleaning between classes
Maintain at least 15 hours/week availability, and work early mornings, evenings, weekends, and holidays as scheduled by the Studio Manager based on business needs.
Why You'll Love Working With NYP!

Competitive Pay: $17-$24/hour + monthly sales commission, based on years of experience
Lifestyle Perks: Complimentary NYP membership, merch discounts, and credits toward continued education for our Online Instructor Training certification
Build Something Iconic: We're building an A+ team and supporting you every step of the way
New York Pilates is a contemporary, design-forward Pilates brand with a reputation for exceptional instructors, a highly curated studio experience, and a loyal community of students. With multiple studios across New York City and the Hamptons, we are committed to delivering a consistent, high-quality experience in every location.