Job Title: Account Lead/Manager Agency (Digital Experience)
Client Location: Onsite; Austin, TX
Starting: ASAP
Pay Comments:
Minimum Pay (per hour): 42.00
Maximum Pay (per hour): 46.67
Hours: Full-time
Duration: 12mo+
Job Description:
Job Description:
What you’re great at
• Leading and managing digital-first marketing and experience initiatives across primarily owned channels (web, mobile, email marketing, content platforms, content hubs, personalization, performance).
• Acting as a strategic thought partner to marketing leaders by helping shape problems, define success, and identify the right digital solutions.
• Translating business objectives into clear briefs and measurable outcomes.
• Partnering closely with Account Planning, Creative, UX, Research, Technology, and Program Management to deliver a unified, experience-led point of view.
• Guiding work through discovery, concepting, design, build, and optimization, ensuring work ladders back to strategy and user needs.
• Providing clear, actionable, and experience-informed feedback that strengthens outcomes.
• Using data, performance metrics, and insight to evaluate success, inform recommendations, and continuously evolve work.
• Facilitating prioritization and tradeoff discussions, balancing speed, quality, risk, and impact.
• Managing expectations across stakeholders, identifying risks early, and confidently recommending pivots or alternative approaches when needed.
• Communicating complex digital concepts clearly and persuasively to both technical and non-technical audiences.
What you bring
• 3–8 years of experience in account leadership, account strategy, or client partnership roles within a digital, creative, or integrated agency.
• Strong understanding of digital experience delivery, including UX, content systems, platforms, performance measurement, and email marketing operations.
• Comfort working in cross-functional, agile environments with designers, strategists, technologists, and analysts.
• A user-centered mindset with a strong appreciation for experience design and customer journeys.
• Ability to connect strategy, creative, and technology into cohesive recommendations.
• Confident presenter and communicator with a clear, persuasive writing style.
• High emotional intelligence and situational awareness—you know how to read the room and adjust.
• Strong organizational skills and attention to detail in fast-moving environments.
• Curiosity-driven problem solving and a passion for continuous learning and digital upskilling.
• A proven track record delivering medium to large-scale digital initiatives and getting them over the finish line.
• Experience in highly regulated industries (financial services, healthcare, etc.) is a plus.
• Prior digital marketing experience is required.