Media Integration Account Manager

Job Summary
The Media Integration Account Manager supports assigned customer accounts and acts as a developing point of contact for airline clients, internal teams, and external vendors. This role applies foundational knowledge of the media production cycle to coordinate deliverables, support issue resolution, and maintain on-time content delivery.

Duties and Responsibilities

Support accounts in execution of monthly IFE content sets

Communicate regularly with Media Integration Specialists to track and follow up on reported issues

Identify and resolve production or delivery issues impacting customer timelines

Communicate directly with customers regarding delivery status, issues, and resolutions

Maintain production schedules using company tools to track milestones and deadlines

Support Customer Scorecard preparation and contribute insights on performance trends

Manage distribution lists, shipping coordination, and billing support per customer requirements

Develop working knowledge of the IFE product, supply chain, and production cycle

Collaborate cross-functionally with Program, Project Managers, and Media Services teams

Determine appropriate actions to resolve issues and escalate when necessary

Contribute ideas for process improvements and workflow efficiency

Perform other job-related duties as assigned

Qualifications

Bachelor’s Degree in Business, Communications, Media, or equivalent experience in a related field

1–3 years of experience in media integration, digital media operations, account coordination, or related field

Working knowledge of media production workflows, content delivery cycles, or similar operational environments

Ability to coordinate across multiple stakeholders (internal teams, vendors, or customers) to track deliverables and resolve issues

Demonstrated ability to identify, troubleshoot, and resolve routine production or workflow issues with minimal supervision

Experience managing multiple priorities, deadlines, and tasks in a fast-paced environment

Strong written and verbal communication skills, with the ability to communicate status updates and issues clearly to internal and external stakeholders

Proficiency in Excel and Word processing programs, with ability to track data, schedules, and production status

Compensation & Benefits
The base salary range for this position is $70,000 – $78,000 per year and reflects multiple levels within the role. Final level and compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity.

In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

Discretionary bonus program

Future financial security with a 401(k) program with company match

Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

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