Account Manager, Starlink Strategic Connectivity

ACCOUNT MANAGER, STARLINK STRATEGIC CONNECTIVITY
This role focuses on social impact projects, building a strategy to make them financially sustainable, and implementing ongoing paths to customer success. Focus areas include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion.

RESPONSIBILITIES

Act as primary point of contact for a portfolio of Strategic Connectivity accounts, building and managing strategy from contract signature through onboarding, ongoing account management, and long-term retention/growth, including social and humanitarian impact.

Deliver impeccable customer service at scale to underserved communities.

Develop engagement strategy and content for underserved communities that enables continuous growth and self-support.

Build relationships to identify requirements and manage expectations.

Collect, communicate and champion customer feedback internally to influence programmatic and technical development required to maintain and grow business.

Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency.

Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits.

Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.

Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals.

BASIC QUALIFICATIONS

Bachelor's degree.

3+ years of consulting, project management, or strategic planning experience.

2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers.

PREFERRED QUALIFICATIONS

Demonstrated leadership in negotiations.

Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation.

Proven track record of defining and managing complex projects independently, with executive-level oversight.

Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments.

Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints.

Excellent problem-solving and investigative skills, with a history of uncovering root causes and driving systemic improvements.

Outstanding written and verbal communication skills, including crafting executive-level presentations, impact reports, and narrative-driven content.

Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts.

Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks.

ADDITIONAL REQUIREMENTS

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.

Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed.

ITAR REQUIREMENTS

To conform to U.S. Government export regulations, applicant must be (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) Refugee under 8 U.S.C. §1157, or (iv) Asylee under 8 U.S.C. §1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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