Baptist Health Care is hiring: Director - Epic User Readiness in Pensacola

Job Description
The Director – Epic User Readiness is responsible for leading the enterprise strategy, execution, and continuous improvement of Epic user readiness programs across the organization. This role ensures clinicians, operational staff, and administrative users are fully prepared to adopt Epic systems through effective training, communication, change management, and go‑live support. The Director plays a critical role with Epic implementations, upgrades, and optimization efforts by driving adoption, minimizing disruption, and enabling users to achieve proficiency and confidence in Epic workflows. This leader partners closely with clinical, operational, revenue cycle, IT, and executive stakeholders to ensure successful system deployment and sustained performance.

Responsibilities
User Readiness Strategy & Governance

Develop and execute an enterprise Epic User Readiness strategy aligned with organizational goals, timelines, and Epic best practices

Establish governance and standards for Epic training, change management, communications, and readiness assessments

Define readiness metrics, milestones, and success criteria for Epic implementations and upgrades

Serve as the executive owner for Epic user adoption, training effectiveness, and go‑live preparedness

Epic Implementation & Deployment Support (Core Responsibility)

Lead all user readiness activities for Epic implementations, expansions, and upgrades, including:

Initial Epic go‑lives

Module rollouts and phased deployments

Foundation changes and version upgrades

Mergers, acquisitions, and Epic migrations

Partner with application, clinical, and operational leaders to align training and readiness plans with future‑state workflows

Develop and oversee integrated readiness plans covering training, communications, credentialing, and go‑live staffing

Direct command center staffing models, at‑the‑elbow support, post‑go‑live transition, ongoing user readiness education related to upgrades, and new hire orientation to Epic programs

Epic Training & Education Leadership

Oversee the design, development, and delivery of Epic training programs for all user roles, including physicians, nursing, ancillary staff, revenue cycle, and administrative users

Ensure training content aligns with Epic build/optimizations, standardized workflows, and organizational policies

Manage training delivery models, including classroom, virtual, e‑learning, and blended approaches

Ensure Epic proficiency‑based training standards are met and measured prior to go‑live

Partner with Epic, third‑party vendors, and internal teams to leverage best‑in‑class training methodologies

Change Management & Communications

Lead enterprise Epic change management strategy to support adoption and reduce resistance

Develop and execute Epic communication plans that inform, engage, and prepare users for system changes

Align readiness messaging across clinical, operational, and executive leadership

Serve as a key advisor to leaders on change impacts, readiness risks, and mitigation strategies

Stakeholder Partnership & Engagement

Partner closely with clinical leadership, operations, revenue cycle, HR, and IT teams

Serve as a trusted advisor to physician, nursing, and operational leaders regarding Epic readiness and adoption

Facilitate forums for feedback, issue resolution, and continuous improvement

Provide regular status updates and readiness assessments to executive leadership

Team Leadership & Development

Lead, mentor, and develop user readiness, training, and change management teams

Define roles, responsibilities, performance expectations, and career development pathways

Build and sustain an engaged, high‑performing team focused on customer experience and outcomes

Ensure appropriate staffing and coverage during implementation and go‑live periods

Optimization & Continuous Improvement

Evaluate training effectiveness, user adoption metrics, and post‑go‑live performance

Identify opportunities to improve Epic usability, workflow efficiency, and user satisfaction

Support ongoing optimization and retraining initiatives following go‑lives and major upgrades

Maintain institutional knowledge and readiness standards for future deployments

Work Environment

On‑site

Extended hours required during Epic go‑lives and major upgrades

Travel as needed for off‑site vendor training, as well as instruction sessions throughout Baptist Health Care’s facilities

Qualifications
Required Qualifications

Bachelor's degree in Healthcare, Education, Organizational Change, Information Systems, or related field

5‑7+ years of healthcare leadership experience

Experience leading multidisciplinary teams and enterprise‑wide initiatives

Epic certification(s) in requested modules required or ability to obtain within defined timeframe.

Strong understanding of clinical and operational workflows

Exceptional communication, facilitation, and change leadership skills

Preferred Qualifications

Master’s degree in Healthcare Administration, Education, Organizational Development, or Business

Epic certification(s) or formal Epic training experience

Demonstrated experience supporting Epic or enterprise‑wide EHR implementations or major upgrades with direct responsibility for training, readiness, or adoption

Experience in large health systems or academic medical centers

Experience with physician engagement strategies and clinical change management

Formal change management training or certification

About Us
Baptist Health Care is a not‑for‑profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non‑governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.

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