Account Manager

Account Manager (Client Operations Focus) – Phoenix, AZ
We build custom solutions for customers who need their equipment protected and delivered without complications. Whether it’s supporting live events, technical teams, or specialized operations, our work is centered on making sure things arrive ready to perform. Every order is different, which means our team is constantly solving new problems, coordinating across departments, and making sure the details are right from start to finish.

We’re hiring an Account Manager, but this is not a traditional sales role. This position is focused on managing inbound customer work, handling the details, and ensuring every order moves from request to delivery accurately and on time. You will directly assist the Vice President in client operations and management to ensure efficient customer operations.

If you’re someone who enjoys staying organized, communicating clearly, and making sure things don’t fall through the cracks, this role is built for that.

What You’ll Be Responsible For

Manage inbound customer requests and develop accurate, detailed quotes

Communicate with customers on specifications, timelines, and updates

Send drawings and documentation as part of the order process

Follow up consistently to keep projects moving forward

Own orders from initial request through production and final delivery

Coordinate with internal teams (design, production, shipping) to ensure execution aligns with expectations

Track multiple active projects at different stages without losing detail

Maintain organized records, quotes, and timelines

What This Role Is

A mix of account management, project coordination, and operational execution

Fast‑paced, with multiple projects happening at once

Focused on execution, follow‑through, and accuracy

What This Role Is Not

Not a pure sales or hunting role

Not a “close the deal and pass it off” position

Not a low‑detail or purely strategic account role

What Success Looks Like

Orders are processed accurately with minimal errors or rework

Customers feel informed and supported throughout the process

Projects stay on track despite shifting priorities

Communication is proactive, not reactive

What We’re Looking For
Core Traits

Strong attention to detail

High level of ownership and accountability

Ability to stay organized across multiple projects

Clear and professional communication skills

Proactive mindset with consistent follow‑through

Experience

3+ years in account management, customer support, project coordination, or inside sales

Experience working in fast‑paced environments with multiple priorities

Background in manufacturing, production, AV, or technical products is a plus

Experience working with specifications, drawings, or custom‑built products is a plus

Additional Information

Salary: $75,000–$100,000 depending on experience

Typical hours: 7–4 with some flexibility

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