Account Manager

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

What We Do
Digital Ignite is a leader in AI-powered advertising in Charleston, SC. We combine technology, creative strategies, and advanced digital tactics to deliver impactful results for our clients in verticals such as travel, sports & entertainment, retail, B2B & more.

We are a trusted omni-channel agency partner, known for solving problems holistically by focusing on business outcomes not just campaign KPIs.

What You’ll Do With Us
The Account Manager is the strategic bridge between Digital Ignite’s clients and our internal execution teams. While the Media Strategist executes the technical buy, the Account Manager owns the Client Relationship, Strategy Translation, and Retention. This role is responsible for understanding the client's business goals and translating them into clear, actionable briefs for the Media and Creative teams.

Reporting to the Director of Account Services, the Account Manager champions Collaboration and Enthusiasm to ensure campaigns aren't just "running," but are actively solving business problems and driving growth.

What You’ll Be Measured On

Strategic Stewardship & Client Relations: Serve as the primary point of contact and trusted advisor for a dedicated portfolio. Translate complex business objectives into clear, actionable media and creative briefs while leading proactive communication to keep clients informed and confident.

Campaign Oversight & Project Management: Lead client onboarding, manage timelines to ensure launch dates are hit, and enforce scope fidelity. You will coordinate with clients to acquire necessary assets and protect the internal team from scope creep while maintaining high client satisfaction.

Data Storytelling & Performance Narrative: Move beyond raw data to tell the business story. Present reports to clients that interpret metrics (CTR, ROAS) into tangible business insights (Revenue, Market Share) and own the "wins and misses" with transparency and a plan of action.

Account Growth & Innovation: Identify gaps in current client strategies to propose new channels or tactics for upsells. Foster collaboration between Media, Creative, and the Client to ensure the "left hand knows what the right hand is doing" to drive renewal and retention.

What You’ve Done Before

You’ve spent 3-5 years at another agency or in a client-facing digital marketing role (Account Management or Client Services).

You possess a strong understanding of the digital marketing landscape (Paid Social, SEM, Programmatic) and know how to read performance data to tell a strategic story.

You have exceptional communication skills—you can explain complex data to non-technical stakeholders and write clear, concise project briefs.

You are proficient in Excel, PowerPoint, and Project Management tools; exposure to CRM platforms like Salesforce is a plus.

You have a proven track record of maintaining high client retention rates and growing accounts through strategic relationship building.

You are organized, detail-oriented, and able to manage multiple client timelines simultaneously without missing a beat.

Why You'll Love Working at Digital Ignite

You thrive in a fast-paced, collaborative environment that values innovation, accountability, enthusiasm, resilience, and collaboration.

You are forward-thinking, willing to pilot new ideas and processes and celebrate creative problem-solves even when you didn't come up with solution.

You enjoy being part of a team that is built on trust and accountability, with a commitment to delivering high-quality work.

You are passionate about making an impact & bringing your a-game every day.

You get energy from the opportunity to really connect & collaborate in-office while maintaining flexibility & autonomy on work from home days.

#J-18808-Ljbffr