Account Manager

Benefits

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

Maintains a professional appearance

Ensure all clients have a positive customer experience

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

Captures customer’s specifics using “Job Analysis” questions

Asks probing questions

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively

Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

Assists in phone, emails and visiting clients

Assists in managing projects from beginning to end

Assists sales and inside production when requested

Follows up and manages Inbound Leads

Keep customers informed regarding their job’s progress through the production process

Able to find and provide answers to client questions

Shows proficiency in regular use of CRM tools

Maintain excellent client relations

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

Customer Services, Client and Relations and / or Account Management experience is preferred but not required

Knowledge and some experience in graphic design is a plus

Possesses a solid knowledge of MIS systems and estimate / order entry processes

Handles all communications with customers in a professional and respectful manner

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and decorum

Strong organizational and time-management skills

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