Retina Account Manager Remote (Midwest)

Position Location
States included in territory: MO, KS, NE, AR.

Qualified candidates must reside within the workable geography to cover their assigned accounts.

Must be authorized to work in the U.S.; U.S. work visa sponsorship is not available for this role now or in the future.

Major Accountabilities / Your Key Responsibilities

Drive competitive sales growth by identifying and prioritizing high‑potential customers through data analysis (HCPs and stakeholders) who influence buying decisions.

Drive sales performance through the skillful orchestration of positive customer experiences.

Engage and build relationships with HCPs.

Engage in value‑based conversations (in‑person and virtually) to understand critical customer challenges, decision‑drivers, pain points and opportunities.

Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.

Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz.

Deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.

Establish effective working relationships with opinion leaders and top medical influencers at the territory level and challenge current behaviors to improve the patient journey (right patient, right time).

Develop deep customer insights and understanding by gathering insights on the customer’s business to uncover what is important to them.

Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.

Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.

Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product‑ and indication‑related content, campaigns and interaction plans.

Collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs.

Act as a trusted partner to the customer for the purpose of helping them run their business; listen, learn and strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions.

Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.

Live by Sandoz Code of Ethics and Values and Behaviors.

Required Qualifications
Bachelor’s Degree.

10+ years in biotech/pharma sales and account management experience.

5+ years in retina.

Preferred Requirements

Ophthalmology market knowledge and network.

Experience in buy & bill, biologics, and ophthalmic product launches.

Travel Requirements
Up to 75%.

Benefits
Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. We also follow a hybrid work policy that combines a mix of in‑person and remote work to allow our employees flexibility.

Corporate Integrity Agreement
On September 30, 2021, Sandoz entered into a 5‑year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA‑related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation.

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