Communications Operator - Signia by Hilton Atlanta

Job Title
Communications Operator – Signia by Hilton Atlanta

Job Number
HOT0CJ16

Shift Pattern
Full Time Open Availability (Weekdays, weekends, holidays as needed) Between the hours of 6:30am - 11:30pm, both shifts are required

Pay Range
$17.00 per hour

Benefits
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment.

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner

Provide information and demonstrate knowledge of all hotel facilities and services

Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations

Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling

Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Qualifications & Attributes

1+ years of call center and/or operator experience in a high‑volume environment

Strong customer service experience is a must

Switchboard training and hotel experience preferred

Minimum 6 months of hotel experience and OnQ experience is required

Hospitality – We’re passionate about delivering exceptional guest experiences

Integrity – We do the right thing, all the time

Leadership – We’re leaders in our industry and in our communities

Teamwork – We’re team players in everything we do

Ownership – We’re the owners of our actions and decisions

Now – We operate with a sense of urgency and discipline

Quality

Productivity

Customer Focus

Job Category
Guest Services, Operations, and Front Office

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