Account Manager (m/f/d)

loadbee GmbH has been an established and continuously growing software company since 2013, with headquarters in Echterdingen near Stuttgart and subsidiaries in the USA and Canada.
The core product is the cloud-based software platform of the same name for the cross-channel distribution of product information crucial to purchasing. Retailers and manufacturers of branded products from various industries are connected to the loadbee platform worldwide.
In this way, the loadbee platform efficiently provides end customers with complete product data every day.

To strengthen our team, we are looking for you as soon as possible:

Customer Success | full-time
ID: 2023-0016

As the primary point of contact, you are responsible for managing and developing brand and retailer accounts, with a focus on leveraging our SaaS platform

You ensure a close, trust-based relationship with customers, identify churn risks early, and take proactive measures to prevent cancellations and secure customer loyalty

You provide proactive guidance on content strategies, platform features, and best practices to maximize reach, quality, and revenue, creating real added value

Together with product development, marketing, and professional services, you identify up- and cross-selling opportunities within your customer portfolio

You prepare proposals, calculate independently, and successfully lead negotiations through to closing

Your profile

Completed degree in Business Administration or a comparable field of study, or alternatively, a successfully completed commercial apprenticeship

You bring several years of experience in account management, ideally in B2B software sales or the SaaS sector

Ideally, you have experience working with clients from our target industries

You possess the ability to influence at top management level and successfully conduct negotiations

Your communication skills are excellent, and you work reliably, in a structured manner, and independently

You are fluent in German and English; knowledge of additional foreign languages is an advantage

We provide

An attractive working environment in an innovative company with an international customer base, operating in the eCommerce space between brand manufacturers and retailers

A dynamic, authentic team that offers room for initiative and ideas that drive us forward together

A competitive fixed salary, complemented by an uncapped, performance-based commission structure

A full-time position with flexible working hours, offered as a permanent contract

An additional day off on your birthday to celebrate this special occasion

Access to attractive deals and discounts from well-known brands through corporate benefits

#J-18808-Ljbffr