Director, Creative Design Services

***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***The Director of Creative Services is a strategic leader responsible for defining and executing the creative direction for the John Hancock business. This role oversees a high-performing team of designers and creative professionals, driving innovative, customer-focused solutions that strengthen brand equity and deliver exceptional experiences across all channels. The person will lead creative services function—spanning account management, graphic design, video, digital and print production, and content governance—while fostering collaboration across matrixed teams and external partners. This position demands a dynamic leader who combines creative excellence with operational discipline, inspiring teams to deliver differentiated, impactful work that aligns with business objectives and resonates with customers.**Position Responsibilities:**Creative Leadership* Lead and inspire a talented team of designers and creative professionals, ensuring best-in-class creative execution across all U.S. marketing initiatives* Drive compelling storytelling and innovative design solutions that simplify complex experiences and differentiate the brand in a competitive marketplace* Establish and enforce governance for brand and design standards, ensuring consistency and quality across all touchpoints* Leverage data-driven insights, including NPS and Human-Centered Design (HCD) principles, to inform creative strategies and enhance customer engagement* Apply change-management strategies to influence the adoption of new processes and tools, demonstrating agility in a transformative environment* Collaborate with internal stakeholders and external agencies to optimize resources and deliver scalable, tiered creative solutionsMarketing Leadership* Foster a high-performance culture that values creativity, collaboration, and accountability, engaging employees and leaders across the organization* Champion organizational behaviors that drive innovation, teamwork, and forward-thinking solutions* Attract, develop, and retain top creative talent, providing mentorship and growth opportunities to build a world-class team* Provide strategic leadership across matrixed organizations, aligning creative priorities with broader business objectives and global resourcing strategies* Coach and empower leaders to maximize their potential, ensuring alignment of roles and responsibilities with long-term strategic goals* Define short- and long-term talent requirements and partner with HR to recruit and onboard exceptional creative professionals**Required Qualifications:*** 10+ years of experience leading creative and design initiatives in a complex, multi-channel environment* Proven expertise in UI/UX design and end-to-end product design* 10+ years of supervisory and/or project management experience* Bachelor’s degree in a relevant field**Preferred Qualifications:*** Deep understanding of digital and traditional media, with a successful track record of overseeing production-ready user experiences* Proficiency in leading design tools (e.g., Figma and related platforms)* Strong communication skills with an emphasis on collaboration, transparency, and accountability* Strategic thinking and vision-setting* Creative and operational leadership* Stakeholder engagement and influence* Decision-making and problem-solving* Collaboration across matrixed teams* Attention to detail and commitment to quality***When you join our team:**** As part of our global team, we’ll support you in shaping the future you want to see* We’ll empower you to learn and grow the career you want* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words*If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD.*#LI-JH#LI-HybridThe role being advertised is an existing vacancy.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.**Referenced Salary Location**Boston, Massachusetts**Modalités de travail**Hybride**Salary range is expected to be between**$128,550.00 USD - $222,820.00 USDLes employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .**I** **I** **I** **I**Company: John Hancock Life Insurance Company (U.S.A
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