Account Manager

Description

Job Description: GRL Account Manager
Are you a natural hunter who thrives on hustle, grit, and results ? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact .

Key Responsibilities
Client Acquisition & Retention

Identify and target healthcare providers in relevant specialties.

Maintain a strong sales pipeline and consistently onboard new accounts.

Act as a strategic hunter — constantly prospecting and seizing new opportunities.

Build and nurture relationships to ensure retention and account growth.

Account Management

Conduct regular in-person visits (minimum monthly) to assigned accounts.

Provide ongoing education and updates about company services and testing protocols.

Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.

Operational Support

Ensure accurate collection, shipping, supply management, and device expiration tracking.

Coordinate with our Customer Experience Team as needed.

Conduct routine in-services and troubleshooting visits.

Laboratory Care Specialist (LCS) Support (if applicable by state)

Assist with hiring, training, compliance checks, and performance feedback.

Support onsite collection and account coverage as necessary.

Cross-Functional Collaboration

Assist Account Managers with specimen issues, billing, or claims.

Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.

Partner with internal teams on materials, billing, pickups, and competitive strategy.

Compliance

Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.

Benefits

401(k) matching

Cell phone reimbursement

Dental insurance

Expense account

Health insurance

Life insurance

Mileage reimbursement

Paid time off, Sick days, Paid holidays

Travel reimbursement

Vision insurance

Requirements
Required

3–5 years of relevant experience

Valid driver’s license and reliable transportation

Ability to travel extensively within the assigned territory

Strong communication, organizational, and time management skills

Proficiency with Microsoft Office / Google Workspace and CRM systems

Comfortable standing for extended periods

Ability to work independently and professionally in both clinical and field settings

Preferred

Bachelor’s degree in Business, Marketing, Communications, or related field

Experience in medical sales or laboratory services

Demonstrated success in building and growing client relationshipsStrong presentation and analytical skills

Self-starter with the ability to thrive in a fast-paced, team-oriented environment

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