Residential Sales Manager- Partner Channel

Job Summary
The Residential Sales Manager (Partner Channel) is responsible for managing the performance, operations, and strategic alignment of Omni Fiber's external door‑to‑door sales partners. This role ensures that third‑party vendors execute at a high level, adhere to company standards, and deliver consistent, scalable results.

Job Responsibilities

Partner Performance Management: Own performance outcomes across all contracted D2D sales vendors

Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity

Conduct regular business reviews (weekly/monthly) with vendor leadership

Hold partners accountable to contractual targets, SLAs, and quality standards

Identify underperformance and drive corrective action plans

Vendor Operations & Oversight: Serve as the primary point of contact for all external D2D sales partners

Support onboarding and ramp of new vendor partners and markets

Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations

Monitor territory deployment, coverage, and efficiency across vendors

Audit field activity and sales practices to ensure compliance and brand integrity

Sales Process & Enablement: Standardize tools, scripts, and best practices across all partner teams

Partner with vendors to improve training, coaching, and in‑field execution

Support rollout of new products, pricing, and promotional offers

Ensure consistent customer experience across all outsourced sales channels

Compensation & Contract Alignment: Partner with internal teams to manage commission structures and vendor payout models

Validate performance data used for vendor compensation and invoicing

Evaluate effectiveness of incentive programs and recommend optimizations

Support contract negotiations with data‑driven insights on performance and ROI

Data, Reporting & Insights: Build and maintain dashboards to provide visibility into partner performance

Analyze trends across vendors, markets, and teams to identify best practices

Provide actionable insights to leadership on scaling, optimization, and vendor mix

Forecast performance and support market expansion planning

Cross‑Functional Collaboration: Partner with Marketing, Finance, and Customer Experience teams to align initiatives

Ensure smooth handoff between sales, install, and customer onboarding processes

Support go‑to‑market execution for new territories and expansion efforts

Required Qualifications

4–6+ years of experience in sales operations, management, or channel management

Experience working with third‑party or outsourced sales teams (D2D strongly preferred)

Strong analytical and reporting skills (Excel, CRM systems, dashboards)

Proven ability to manage external partners and drive accountability

Excellent communication, negotiation, and relationship management skills

Preferred Qualifications

Experience in telecommunications, fiber internet, or subscription‑based sales

Familiarity with Canvass or similar CRM platforms

Experience managing multi‑market or regional vendor programs

Competencies

Vendor/partner management and accountability

Performance management and data analysis

Operational rigor and process standardization

Influencing without direct authority

Strategic thinking with execution focus

This job description does not constitute a contract of employment. Employment with Omni Fiber, LLC. is at‑will and may be terminated at any time, with or without cause or notice.

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