Customer Invoice & Documentation Retrieval Specialist (Phone&WhatsApp)

About the Role

We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.
This role involves

high-volume customer outreach

using

WhatsApp and phone calls

throughout the day. It is ideal for someone with a

telemarketing, call center, or customer outreach mindset

who enjoys follow-up and communication—but

without any sales responsibilities .
Key Responsibilities

Contact customers via

WhatsApp and phone calls

to request purchase invoices for shipments
Use tracking numbers to identify shipments and explain documentation requirements clearly
Send and receive invoices and receipts through WhatsApp
Follow up consistently and professionally until all required documentation is received
Maintain accurate notes on communication attempts and document status
Coordinate with internal shipping and operations teams to ensure timely processing
Provide clear, courteous, and professional customer communication at all times
What This Role Is Not

No sales or selling
No cold calling for products or services
No revenue quotas or commissions
Ideal Candidate Profile

Comfortable spending most of the workday communicating via

WhatsApp and phone
Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
Strong written communication skills for WhatsApp messaging
Confident, polite, and persistent in customer follow-ups
Organized and detail-oriented
Able to manage repetitive outreach tasks efficiently
Basic computer skills (email, CRM/tracking systems, document handling)
Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required
Why Join Us

Stable, non-sales communication role
Clear daily responsibilities and expectations
Work with customers across multiple Caribbean countries
Structured processes and training provided
Supportive team environment
Compensation & Benefits

Competitive pay based on experience
[Paid holidays and PTO]
How to Apply

Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.

#J-18808-Ljbffr