Field Service Representative

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common – the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

*Must reside in Columbus, OH*

About the Role
Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We’re growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.

What You’ll Do

Visit our clients onsite

across Ohio

and support members in navigating their Sidecar Health plans

Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity

Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with

Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails

Provide excellent customer service in a timely and positive manner

Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

What You’ll Bring

Reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area (up to 3 hours of travel one-way) to visit groups and members on-site (travel expenses fully reimbursed)

A track record of reliability, accountability, and strong communication that enables you to work independently and effectively

A proactive mindset with strong problem‑solving skills — you turn challenges and complaints into solutions and wins

The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint

A desire to grow within the company — this high‑visibility role offers opportunities for professional development and collaboration across teams

Empathy and relationship‑building skills that help you connect with members and partners in meaningful ways

Flexibility and open schedule availability to meet the needs of members in the field

Healthcare and/or insurance experience (preferred)

What You’ll Get

Competitive salary ($48,000-$55,000) and equity package

Comprehensive Medical, Dental, and Vision benefits

Paid vacation and company holidays

Opportunity to make an impact at a rapidly growing mission‑driven company transforming healthcare in the U.S.

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