National Accounts Senior Specialist

ECS is an Equal Opportunity Employer.

Responsibilities

May supervise 1 - 2 National Account Specialists within the program team

Partner with other National Account Specialists and office-level administrative employees to support National Accounts

Takes care of day-to-day activities servicing clients, coordinating new and existing regional and/or national accounts with focus on client satisfaction, revenue optimization, and account growth

Interacts with clients on a regular basis, providing support, product updates, and reporting

Ensures consistency and accuracy of customer account deliverables

Schedules client meetings and teleconferences and may help prepare materials for them

May be called upon to assist with organizing client events and other duties as assigned

Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries

Assists with contract support and accounts collections

Identifies business initiatives and improvements

Produce and proofread statements of qualifications and proposals

Supports the project team by writing, coordinating, designing, and developing proposals and presentations for both prime and teaming opportunities

Coordinates and communicates with clients during the pre-project/proposal phase with a focus on generating business

Compiles and provides information in the client database and maintains accurate and complete customer account information

Assists with maintaining and updating the client database for regional and national accounts to develop leads and target marketing

Maintains and tracks an active list of all projects being executed for specified national clients

Be involved with multiple tasks, including tracking data, direct email marketing, and gathering of market data

Conducts market research to keep up with changing demographic and other relevant issues to assist with evaluating marketing and communication activities and to monitor emerging issues

Coordinates with the marketing team to maintain or create marketing materials for national client pursuits, such as project sheets, resumes, project lists, and related collateral for national and regional clients

Assists with marketing/business development plans and budgets specific to national accounts

Maintains consistent interaction with multiple offices, including principals, directors, managers, and others, to effectively support the marketing strategy for the growth of national accounts

Assists Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives

Assists with the organizational management of the national account program, including tracking and reporting of accounts on a quarterly basis with the account managers and account program director

Works with Account Managers and Executives in determining new business opportunities with potential customers

Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting

Creates work plans and meets project deadlines

May require occasional out-of-office visits to other ECS facilities throughout the region

Provides administrative support when necessary

Qualifications

BS in Business Administration, Marketing, Communications, or related field preferred

7+ years of related experience

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