Account Manager - Parts

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. With 34 offices in the Southeast and over 500 technicians, we put our employees first and have 115 years of experience. We are looking for a qualified Account Manager to manage and grow customer relationships and help drive parts sales from our Sanford or Orlando office.

What Success in our Account Manager Role Looks Like at TWC Services Inc.
Responsible for receiving sales calls and preparing purchase orders. Handles procurement and deliveries as needed.

Key Areas of Responsibilities

Client Relationship Management: Builds and maintains strong, long-term relationships with key clients and stakeholders. Serves as the primary point of contact for assigned clients, addressing their needs and concerns. Conducts regular follow-ups and check-ins to ensure client satisfaction and identify upsell opportunities.

Order Processing: Processes client orders accurately and efficiently, ensuring timely delivery and client satisfaction. Monitors gross margins of parts sales. Documents orders appropriately.

Quoting: Prepares and delivers price quotations to clients. Provides client follow-up and client service support.

Inventory Monitoring: Monitors inventory levels of parts or components to ensure availability and optimize stock levels.

Requirements

0-2 years of account management experience

Technical Training Program Completion

Occasional Travel

We Offer

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sharing

Continuing education and advancement opportunities

Tuition reimbursement

Term, AD&D and Dependent Life insurances

TWC Services, Inc. is an Equal Opportunity Employer, including disability and veterans. TWC Services, Inc. participates in E-Verify.

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