Field Service Representative

Description
Field Service Representative – Kansas City, MO

What You’ll Do
Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. College graduates are encouraged to apply. Pay is commensurate with experience, range is $60k - $70k, plus the role is bonus eligible.

About QCD
Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last‑mile distribution company specializing in tailored solutions for selected food service industry customers. Headquartered in Frisco, Texas, QCD serves thousands of restaurants throughout the United States. The fleet averages more than 40 million miles driven per year and assists the national non‑profit GSF Foundation.

Essential Functions

Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)

Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)

Monitors product delivery to ensure product safety and proper handling of temperature‑sensitive products. (5%)

Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)

Analyzes metrics/data to determine root cause and corrective actions to increase performance and customer satisfaction. (5%)

Assists in providing associate training as needed. (5%)

Performs other related and assigned duties as necessary.

Minimum Qualifications

Education/Certification:

Bachelor’s degree in management, business, or supply chain management from an accredited college or university.

Experience:

1 to 3 years of relevant work experience.

Knowledge, Skills and Abilities
Knowledge (B basic; J journey; E expert):

Customer service concepts and techniques (E)

Order processing concepts and procedures (J)

Distribution concepts and procedures (J)

Transportation concepts and techniques (J)

Continuous Improvement concepts (B)

Storage and shipment of food and allied products (J)

Cold chain, warehouse management and traceability (J)

JDE/ERP Systems, Power BI and logistics technology (B)

Skill and ability to:

Communicate and coordinate effectively with internal and external customers

Resolve customer complaints effectively and efficiently

Interpret data and present findings

Work independently

Work effectively in a general office environment, with a focus on high levels of quality and customer service

Travel by airplane and drive an automobile

Act in accordance with GSF’s values and creed

Leadership/Management Responsibility
Not applicable.

Performance Categories

Productivity/quality standards: customer service/satisfaction and responsiveness

Productivity/quality standards: delivery procedures

Accuracy, timeliness, thoroughness

Food safety

Customer and vendor relations

Teamwork within the department and across departments

Project/assignment standards

Why Join Us
We’re not just in the business of distribution – we’re in the business of development. Your ambition accelerates our whole team’s progress. We provide clear paths for career advancement, from entry‑level to leadership, backed by comprehensive training and development programs. As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.

At QCD, our people‑first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success‑because when our people thrive, our customers do too.

QCD is the place to be, if you believe in living our values‑driven culture – celebrating wins together – learning from challenges – exploring bold ideas – collaborating for shared success – prioritizing people first and giving back to our community.

Equal Opportunity Employer
We’re proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

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