Relationship Development Manager - Cave Spring

The Relationship Development Manager is responsible for leading business development efforts and mentoring branch managers and associates across a defined market. This position serves as the market champion in building relationships, driving community engagement, and supporting branch teams in achieving deposit, loan, and customer growth through relationship-based strategies. The Relationship Development Manager partners closely with Retail Leadership to align market goals, develop sales strategies, and strengthen Carter Bank's presence across communities we serve.

ESSENTIAL JOB FUNCTIONS

Lead business development efforts across the assigned market to expand customer relationships, strengthen community partnerships, and drive sustainable growth

Build partnerships with commercial, mortgage, and other market partners to ensure effective communication and collaboration

Partner with Retail Leadership to design and implement market-level sales strategies that align with Carter Bank's relationship-based approach and strategic objectives

Collaborate with branch managers to improve effectiveness in relationship conversations, focusing on needs discovery, retention, and referral generation

Collaborate with branch managers to assess business potential, analyze trends, and recommend strategies to improve performance

Conduct joint calls and actively engage in local market events and activities to grow the business

Provide field-based mentoring and real-time feedback to help associates strengthen their ability to deepen relationships and identify customer needs

Facilitate peer-learning opportunities by sharing success stories and best practices across the retail network

Partner with area managers and retail leadership to assess assigned branches performance, identify growth opportunities, and implement targeted strategies for improvement

Stay closely connected to market trends, competitive activities, and local economic changes to inform market planning and opportunity development

Provide data-driven insights and recommendations to help branches identify growth opportunities

Analyze business development results, referral activity, and branch performance data to evaluate effectiveness and refine market strategies

Support onboarding and development of new branch managers to ensure strong understanding of Carter Bank's relationship development expectations

Champion a culture of collaboration, accountability, and relationship excellence within the market

JOB REQUIREMENTS

High school diploma or equivalent required; Bachelor's degree in business, finance, accounting, equivalent field, or equivalent work experience preferred

Experience in retail banking and/or branch management

Experience in mentoring teams and leading through influence

KNOWLEDGE/SKILLS REQUIRED

Expert sales aptitude

Advanced relationship building skills

Advanced motivation skills

Advanced collaboration skills

Advanced verbal and written communication skills

Advanced understanding of deposit and lending products

Advanced business acumen

Intermediate computer skills

Intermediate analytic skills

Intermediate strategic planning skills

PHYSICAL AND MENTAL QUALIFICATIONS

Standing, walking, bending and stooping required

Must be able to sit at a desk for long periods of time and use a computer

Must be able to occasionally move or lift up to 10 pounds

May be asked to work supplemental hours periodically

Limited travel required occasionally during and after business hours

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

NOT A CONTRACT

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