Member Relationship Officer

Member Relationship Officer

Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission is simple: be our members' financial partner for life. We believe in giving back through financial literacy programs and community education.
As a smaller credit union, we're able to truly personalize the member experience-and that's why many of our members have been with us for generations.
Competitive pay: $24.00 $27.00 per hour base compensation Performance based incentive: Target opportunity of 10 15% of base salary, based on individual results
Generous benefits include:
4 weeks of paid time off
Health coverage starting after 30 days
401(k) with company match after 6 months
Paid life, long-term disability & AD&D insurance
Paid holidays and volunteer time
Employee loan discounts
As a Member Relationship Officer, you'll assist members through all service delivery channels-including in-branch, phone, chat, text, and online platforms. You'll play a key role in opening accounts, supporting consumer lending, educating members on products and services, and providing back-up support for cash services as needed.
This role will be based at our new Troutdale branch once it opens later this year. Prior to the Troutdale opening, training and onboarding may take place at our NE Portland location.
You'll build trusted relationships by delivering accurate, friendly service and helping members navigate their financial needs.
Key responsibilities:
Provide exceptional member service across in-branch, phone, and digital channels
Open new accounts and process account maintenance and member requests
Interview members for consumer loans, recommend options, and prepare loan documents
Assist members with online banking, ITMs, and other electronic services
Generate referrals for mortgage and home equity products as appropriate
What we're looking for:
35 years of experience in banking, credit union, or related financial services
Strong communication skills with a professional, member-focused approach
Ability to multitask and work comfortably across multiple service channels
Detail-oriented with accurate data entry and documentation skills
Friendly, dependable, and team-oriented
Are you relationship-driven, detail-oriented, and passionate about helping people with their finances? Do you want a role where your work truly makes a difference? We'd love to hear from you.
Full-time (38 - 40 hours/week) MondayFriday, rotating Saturday coverage
Start with our quick, 3-minute mobile-friendly application today!
Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.