Account Executive, Ticketing

The

Account Executive; Ticketing

role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying Season Ticket, Premium, Group and Single match ticket packages. Leadership opportunities while continuing to sell One Knoxville ticketing products.

Duties And Responsibilities

Deliver service that is personal, creative, and timely

Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals

Field, resolve and document various client requests and concerns utilizing the highest standard of customer service

Demonstrate a positive attitude, support company initiatives with peers and customers.

Adopts change while demonstrating tenacity and resilience

Assist in the development and implementation of customized programs, benefits and events for the season ticket account base, including working at One Knox SC Matches

Setup out of office appointments with prospects and clients and making building relationships a priority.

Support the broader sales, service and marketing functions and objectives of the organization

Maintain detailed records in CRM to support service and sales efforts as defined by the organization

Meet or exceed annual sales goals

Manage the execution of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in game to further build and strengthen the relationship.

Assist with groups including answering questions about purchasing tickets, electronic ticket delivery, and any other inquiries about the process

Assist with group game day responsibilities

Other duties as assigned.

Qualifications

Bachelor’s degree or the equivalent training and experience.

Minimum of 2+ years career experience in Event ticket sales

Shown ability to establish rapport with colleagues and build strong social relationships.

Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.

Possess extraordinary communication skills and the ability to effectively handle conflict management.

Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.

Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

Physical Demands

This person must be able to communicate and express themselves both written and verbally.

This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.

This person must be able to lift 20 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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