Sales Coordinator

Sales Coordinator
Job Summary
The Sales Coordinator assists the sales department in generating revenue by engaging in professional client communications, managing booking details, and supporting sales manager and directors. This role ensures smooth execution of group reservations, meetings, and events and has an emphasis on precision, personalization, and exceptional service standards.

Key Responsibilities

Manager overall amenity process – including Alice input, coordination, note cards and distribution to departments.

Deliver amenities as needed

Maintain accurate record log of leads

Send prequalification correspondence for wedding leads

Handle inquiries for group bookings, weddings and social events by logging each inquiry and inputting it into Delphi system, assigning it to appropriate manager.

Merge and format documents from Delphi for sales manager review

Maintain and log internal meetings in Delphi, prepare internal banquet event order

Order office supplies on monthly basis and amenities/gifts as requested

Support site inspections and familiarization trips

Processing invoices and expense reports into Birchstreet

Create PO’s in Birchstreet

Create turnover folders for sales to conference service

Act as liaison between clients and internal departments

Respond promptly and professionally to client requests

Maintain gift certificate log for printed and used certificates. Create/send as requested

Coordinate priorities and timelines of tasks, provide clear communication with status updates.

Send Revinate survey’s following group conclusion

Maintain Delphi system

Current Team
3 sales managers, 2 directors, 1 executive leader

Reporting

Weekly reservation due date reports (Monday’s)

Weekly event reports (Monday’s)

Weekly distribution of GRC (Monday’s)

Weekly distribution of inquiry report (Monday’s)

Qualifications

Flexibility. This is a demanding business,and it requiresyouto managemultiple priorities while meeting varying deadlines.

Time Management. Ability to prioritize and manage multiple tasks and pop-up items within communicated deadlines.

Experience. Previous experience passionately providing service to others and providing administrative support in ateam-orientedenvironment, ensuring accuracy and attention to detail

People Person. The best part of serving others is creating experiences for them that go beyond the expected.

Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through excellent written communication.

Technology. Fluent in all MS Office tools and ability to learn and become proficient in additional programs.

Needed Attributes
Excellent verbal and written communication ability, enthusiastic and flexible temperament. Employees must fulfill their performance standards for this position and comply with policies, rules, and procedures of the Resort, including those outlined in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Resort. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers or other Resort representatives.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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