Customer Experience (CX) Specialist

2 days ago Be among the first 25 applicants
This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range

$25.00/hr - $28.00/hr
Direct message the job poster from Russell Tobin
Helping the world work | proactive & positive

Russell Tobin & Associates | prev: New York Times | RTA | TN State Parks | Nashville Software…

Customer Experience Specialist
Location:

Hampton Bays, NY
Job Type:

Full-time
Compensation:

$25 - $28 per hour
We are seeking a passionate and detail-oriented

Customer Experience Specialist

with

pool industry experience

to support our Customer Experience (CXM) Manager in delivering exceptional service to our high-end clientele. As the direct support to the CXM, you will play a pivotal role in enhancing the customer journey and ensuring each client interaction is aligned with our luxury brand standards. This is an exciting opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and brand loyalty.
Key Responsibilities:
Customer Engagement:

Actively engage with clients to understand their unique needs and preferences, ensuring that their experience exceeds expectations. Use empathy and excellent communication skills to create personalized interactions.
Experience Delivery:

Work closely with internal teams to ensure seamless service delivery that reflects our luxury brand values. Identify areas of improvement and advocate for stronger customer experiences.
Feedback Implementation:

Gather and analyze client feedback, driving continuous improvement by working with internal teams to enhance the overall customer experience.
Relationship Building:

Serve as the primary point of contact for clients, fostering strong relationships and customer loyalty to the brand.
Service Excellence:

Maintain the highest service standards, ensuring every client feels valued and prioritized in every interaction.
Performance Metrics:

Collaborate with the CXM to track and improve key performance indicators related to customer satisfaction and overall experience.
Qualifications:
Pool Industry Experience is required—no exceptions
Exceptional communication skills, both verbal and written
Strong interpersonal skills with a focus on customer engagement and relationship-building
Ability to understand and address client needs with empathy and efficiency
Experience working in a customer-facing role, preferably in a luxury or service-focused industry
A passion for delivering high-quality service and contributing to an outstanding customer experience
Strong organizational skills with the ability to handle multiple tasks and prioritize effectively
If you're ready to bring your passion for service excellence and pool industry expertise to a dynamic team, apply today to join us as a Customer Experience Specialist!
Seniority level

Seniority level Associate
Employment type

Employment type Full-time
Job function

Job function Customer Service
Industries Recreational Facilities
Referrals increase your chances of interviewing at Russell Tobin by 2x
Inferred from the description for this job

Medical insurance
Vision insurance
401(k)
Get notified when a new job is posted.
Sign in to set job alerts for “Customer Experience Specialist” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr