Manager of Operations

Coordinate and develop all operational aspects of all Show‑Site operations, which are inclusive of Freight, Logistics and Decorating. Delivery of the highest level of customer service in the most efficient manner possible. Reports directly to the Senior Operations Manager.

Responsibilities

Coordinate and develop all operational aspects of Show‑Site operations

Understands and works in lateral work streams

Lead Accounts (Level Owner, Hall Owner, Event Owner)

Fulfill roll in Show Planning process as required on assigned shows

Manages to provided Key Performance Indicator’s

Adhere to all Business Standard Operating Procedures

Exhibit a basic understanding of all lines of business required for production of event or show.

Develop fully integrated implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded

Manage people and assets for all assigned show, or assigned area on show to ensure direct costs are at or below plan

Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purposes of capturing all revenue

In conjunction with Senior Operations Manager, review all labor calls and staffing plans on assigned shows to ensure they are fact based and in alignment with the Implementation Plan, the show budget, and service requirement

Manage the labor and productivity tracking and reporting process. Assist in show labor analysis.

Ensure complete and accurate documentation of grievances and disciplinary actions

Manage the compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements

Understand Management Rights and Manage to the agreed upon Collective Bargaining Agreement

Performs other duties as assigned and deemed necessary of the position

Qualifications

College Degree preferred

Required three (3) to seven (7) years in an operational environment, experience which was inclusive of management/supervisory functions (hire, fire, discipline, coach, train and develop talent)

Experience reading floor plans, and construction drawings and use of CAD and Adobe experience preferred

Strong organizational and communication skills

Prefer LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes

Must demonstrate ability to interface with individuals in a supervisory capacity as well as have the ability to comfortably interface with customers and senior level managers

Must demonstrate proficiency in basic financial and computer skills

Integrity

Team player

Adaptability & Composure

Business & Financial Acumen

Customer Service Orientated

Problem Solving & Analysis

Decisiveness

Encourages and Demonstrates Collaboration

Strategic Planning

Influences Others without Formal Authority

Work Environment

Requires ability to adapt to multiple settings and shifting responsibilities

Must be able to work under pressure

Opportunity to work nights, weekends and at show site

Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas

Frequently encounters uncomfortable temperatures, dust and/or other conditions

Requires working both alone and with others in a team atmosphere

Requires working with union and non-union employees

Benefits
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full‑time employees. Here are some of the highlights:

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

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