Desktop Support Engineer M365 Azure AD Intune

Job Description
Minimum 2–4 years of experience in Desktop Support (Required)

Summary
We are seeking a highly motivated, energetic Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment.

This role requires a professional who is proactive, personable, and confident engaging with users face-to-face. We are looking for someone who brings a positive attitude, strong communication skills, and a naturally outgoing, service-oriented approach to supporting internal stakeholders across hardware, software, and cloud-based Microsoft technologies.

Key Responsibilities (Duties)

Provide white-glove desktop and application support to end users, including in-person desk-side assistance

Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners

Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications

Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues

Assist with Office 365 and Windows device management using Intune

Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site

Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)

Maintain accurate IT documentation and ticket records

Collaborate with the IT team on projects, rollouts, and ongoing support initiatives

Act as a professional, approachable face of Technology to internal end users

Required Skills & Experience

2–4+ years of Desktop Support or End-User Support experience

Strong experience supporting Windows operating systems

Hands‑on experience troubleshooting Microsoft 365 / Office 365

Working knowledge of Azure Active Directory (Entra ID)

Experience with Intune for endpoint management

Familiarity with ServiceNow or similar ticketing systems

Solid understanding of basic computer networking concepts

Strong software troubleshooting skills and familiarity with IT infrastructure

Excellent communication and interpersonal skills with both technical and non‑technical users

High energy, self‑motivated, and proactive personality with a strong customer‑first mindset

Comfortable working in a highly visible, in‑person support role within a fast‑paced office environment

Nice to Have (Added but Not Required)

SharePoint Online user support experience

Prior executive or VIP support exposure

Job Details
Job Type:

Contract

Pay:

$30.00 – $40.00 per hour

Expected Hours:

40 per week

Work Location:

In person

Benefits

Dental insurance

Health insurance

8-hour shift

Experience Requirements

Customer support: 3 years (Required)

Desktop support: 3 years (Required)

Windows OS: 3 years (Required)

Location Requirements

Ability to commute to New York, NY (Required)

Ability to relocate to New York, NY before starting (Required)

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