Customer Quality Specialist

divh2Job Opportunity At IFF/h2pLooking for a role that challenges you while making an impact on products people use every day?/ppIFF is a global leader in flavors, fragrances, food ingredients, and health biosciences. We deliver sustainable innovations that elevate everyday products./ppHealth Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets./ppThe role is based in Madison, WI (hybrid). Be part of a collaborative, quality-driven, and customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration./ppWhere Youll Make a Difference/pulliProvide high-quality customer support by serving as the primary quality representative for assigned customers/liliEnsure compliance with applicable quality, food safety, and environmental regulations and standards (e.g., FSSC 22000, GFSI, cGMP, ICH Q7)/liliPartner cross-functionally to understand customer requirements, quality expectations, and IFF management plans/liliManage technical commercialization activities, including risk assessments and approvals for materials, packaging, and labeling/liliCreate, maintain, and deliver customer-facing product documentation such as Product Descriptions, Certificates, and Statements/liliManage product quality and food safety complaints, including investigations, root cause analysis, corrective actions, and customer communication/liliServe as IFFs representative in customer quality meetings, audits, and assurance activities, including site visits as required/liliManage product master data in SAP and support information flow for new products and product changes/liliMeasure KPIs, drive continuous improvement, and support additional quality workflows such as product returns and deviations/li/ulpWhat Makes You the Right Fit/pulliBachelors degree in science or a related field/liliMinimum of 4 years of experience in food ingredients, dietary supplements, pharmaceuticals, or quality/regulatory roles/liliStrong knowledge of food safety systems, GMPs, HACCP, and quality management systems/liliHands-on, service-oriented mindset with strong organizational skills and attention to detail/liliAbility to manage multiple priorities independently with minimal supervision/liliStrong analytical, problem-solving, and decision-making skills/liliExcellent written and verbal communication skills/liliComfortable working with IT platforms such as SAP, Salesforce, and SharePoint/liliAbility to collaborate effectively with cross-functional stakeholders globally/li/ulpHow Would You Stand Out?/pulliExperience supporting customer audits, inspections, or regulatory interactions/liliBackground managing Kosher, Halal, export requirements, or product registrations/liliProven success driving continuous improvement in customer quality or food safety processes/li/ulpWhy Choose Us?/pulliTraining opportunities/liliLearning and development programs from day one/liliOur benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan./li/ulpWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity expression, sexual orientation, or disability./ppVisit IFF.com/careers/workplace-diversity-and-inclusion to learn more/p/div