Hybrid Customer Experience Specialist – Healthcare Tech

GRAIL is seeking a Customer Service Specialist in Durham, NC, to enhance customer satisfaction through expert communication and advanced support. You'll engage with customers via various channels, helping them understand lab services and addressing their inquiries. The role offers flexibility in a hybrid model, requiring 60% on-site work. Ideal candidates will possess strong communication skills, conflict resolution experience, and familiarity with Salesforce and MacOS. A strong commitment to customer satisfaction is essential, along with a high school diploma or equivalent and relevant experience.
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