Creative Operations Consultant

We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also provide competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

About the Role
The Senior Consultant is a workstream and deliverable leader, responsible for translating strategy into action while ensuring clarity, quality, and forward momentum. This role balances independent delivery leadership with coaching and enabling others, helping shape structured work plans and client‑ready outputs that drive measurable outcomes.

As ICP continues to evolve as an integrated, insight‑led partner, the Senior Consultant is essential to:

Lead workstreams that connect strategic intent to tactical execution

Drive clarity in deliverables, decision‑making, and team alignment

Build trust with client stakeholders through thoughtful recommendations

Bring forward insights that shape ICP frameworks, methods, and IP

Strengthen consulting maturity across the broader team

Senior Consultants may develop along two equally valued pathways:

Strategic path: structuring problems, shaping client direction, and guiding strategic recommendations.

Specialist path: bringing depth of expertise (e.g., MRM, automation tools) to elevate solution feasibility and quality.

This Creative Operations Senior Consultant role is focused on upstream & downstream creative operations—working with internal brand, design and marketing teams to define how workflows, how teams collaborate, content orchestration, and how platforms enable studios with scalable, efficient, and insight‑driven ways of working.

You’ll be a trusted strategic advisor, shaping creative operating models, optimizing workflows, and leading high‑impact client engagements. You’ll bring deep understanding of in‑house creative teams and the processes that support concepting, design, and delivery—building systems that avoid bottlenecks and burnout. You will also have a solid understanding of production and adaptation.

Responsibilities

Deliver consultancy across billable and non‑billable projects focused on upstream creative operations.

Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (e.g., Celtra, Pencil, Gen AI).

Combine deep subject‑matter expertise with broader consulting capabilities to shape end‑to‑end solutions.

Act as an internal advisor and peer reviewer for Strategy & Consulting (S&C) colleagues, and a subject‑matter resource for client partners.

Stay ahead of trends in creative process innovation, including automation, AI, and integration with Studio Ops and Content Studio teams.

Help build client relationships, expanding ICP’s network and ensuring alignment with decision‑makers and budget holders.

Mentoring, coaching and professional development support for practice members.

Contribute to development of playbooks, templates, and strategic frameworks.

Collaborate with the S&C team to produce domain‑specific industry insights and best practices.

Drive thought leadership by identifying trends, surfacing continuous improvement opportunities, and aligning creative operations with related ecosystems (e.g., production, DAM, automation).

Qualifications

Bachelor’s degree or equivalent experience in creative operations, marketing ops, or transformation consulting.

Experience in agency, in‑house, or consulting environments with direct creative operations focus.

Workfront certification required; Fusion experience is a plus.

Led or supported operations for in‑house creative studios or hybrid agency models.

Delivered operating model redesigns for creative or marketing teams.

Worked across multiple clients, industries, or business units.

Expertise in workflow strategy, content operations, and platform implementation.

Experience working with large, global clients across distributed stakeholder networks.

Ability to communicate clearly with senior stakeholders and simplify complex challenges.

Proven ability to lead projects, guide cross‑functional teams, and contribute to consulting growth.

A mindset that blends creativity and operational rigor.

A passion for great creative work—and the systems that make it possible.

Someone who exemplifies our ICP Values: Curious, Inclusive, Focused, Creative, Trustworthy.

Required Skills

Asset lifecycle management (versioning, localization, archival)

Expertise in process mapping, systems thinking, and documentation

Multi‑channel content orchestration (social, web, paid, CRM outputs)

Resource allocation modeling across creative teams and vendors

Identify, document and validate business requirements

Reduce bottlenecks and eliminate redundant steps in content creation cycles

Preferred Skills

Clear and confident communicator who simplifies complexity

Systems thinker with structured, solution‑oriented problem‑solving skills

Comfortable navigating ambiguity and defining order

Someone who exemplifies our ICP Values

Curious:

Always learning, eager to explore endless possibilities.

Inclusive:

Diversity is our strength. Every voice matters and we can achieve more when we do it together.

Focused:

With clear vision and unwavering dedication, we progress forward and deliver excellence.

Creative:

Unleashing imagination, innovating boldly, and redefining possible.

Trustworthy:

Built on honesty, respect, and integrity we stand strong together.

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