Communications and Member Services Specialist

TITLE:

Communications and Member Services Coordinator

POSITION DESCRIPTION
The North Dakota Association of REALTORS seeks a highly organized professional to serve as its Communications and Member Services Coordinator. This role works with minimal supervision and requires strong communication skills, sound judgment, and the ability to build positive relationships with members, partners, and the public.

The Communications and Member Services Coordinator manages NDAR’s communications platforms and supports member engagement initiatives. Key responsibilities include administration of the Association’s social media channels, development and distribution of member communications, maintenance of the NDAR website, and creation of marketing and informational materials. The position also supports Association meetings, educational programming, and the annual state convention through communications, event coordination, and on‑site collaboration.

RESPONSIBILITIES — MEMBER RELATIONS

Coordinate member newsletters and reports with assistance from administrative staff

Develop and support membership service programs and member benefits

Prepare and distribute new member orientation materials

Maintain and update the NDAR website

Develop brochures, programs, and marketing materials for meetings, seminars, and convention events

Administer and support member programs and engagement initiatives

Manage NDAR social media accounts in accordance with Association policies

Conduct member surveys and assist with analysis of results

RESPONSIBILITIES — COMMUNICATIONS & EVENTS

Support the CEO, President, officers, directors, and committee or task force chairs as needed

Assist the CEO with planning and coordinating NDAR meetings and events, including venue coordination, agendas, meeting notices, meeting packets, and travel logistics

Recruit and coordinate with event sponsors, educators, speakers, and event staff

Monitor continuing education programs and related communications

Maintain the Association’s statewide forms library

Create fillable PDF forms, social media graphics, and newsletter layouts

Maintain effective internal and external communications related to assigned duties

Provide high‑quality member service and maintain general knowledge of Association programs and activities

Participate in relevant state and national REALTOR programs and activities

Maintain Association records and office files in accordance with the NDAR record retention schedule

Share responsibility for answering incoming phone calls with other office staff

RESPONSIBILITIES — PROFESSIONAL STANDARDS

Serve as NDAR's Professional Standards Administrator, responsible for managing professional standards processes

Complete Professional Standards Training through the National Association

Respond to member and public inquiries regarding ethics complaints or arbitration requests

Distribute information and forms related to filing ethics complaints or arbitration requests

Process complaints and requests in accordance with timelines and procedures outlined in the National Code of Ethics

Coordinate and schedule hearings (in‑person, hybrid, or virtual) with complainants, respondents, and hearing panel members

Provide administrative support during hearings and record hearing panel findings

Maintain complete case files and ensure strict confidentiality of all professional standards matters

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