Senior Lead, Customer Experience — Mission-Driven Retail

Hope’s Closet Thrift is seeking a Senior Lead – Customer Experience in Town of Florida, NY. This full-time role involves leading the Customer Experience team, ensuring exceptional service and operational excellence. Candidates should have strong leadership skills and 2-3 years of relevant experience, preferably in retail. The role requires flexibility in scheduling, including weekends and holidays, to support the organization's mission of fostering relationships through service. Strong communication and organizational skills are essential.
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