Senior Field Service Representative

Senior Field Service Representative
The Senior Field Service Representative (FSR) will support, train, maintain and repair EOS manufactured Remote Weapons Stations (RWS) in EOS facilities and deployed in the field by our Armed Service customers. The FSR will maintain, repair as necessary, make engineering changes and upgrades, and train operators as required. The successful incumbent will be an expert in the operation and firing of the weapon. The FSR will have the proven ability to conduct research and learn systems utilizing written references and manuals. This technician will regularly act as the face of EOS to potential and actual customers and the Soldiers, Marines and SOF Operators that will employ the systems. This is an on‑site position.

Responsibilities

Lead and supervise the training of service members and other customers on RWS operation and maintenance

Lead resolution of advance for escalated RWS system issues (including multi-system integration problems)

Provide on-the-job training, coaching, and technical oversight to FSR1 and FSR2

Conduct system level testing, acceptance inspections, and field modifications

Serve as primary technical interface with customers, engineering, and program management

Develop and deliver advanced training curricula for both internal and end-users

Identify recurring issues and recommend product improvements or service bulletins

Lead CUAS simulation-based exercises, live scenarios, & threats

Ability to represent the company at high-level customer or industry events

Ability to travel 45-50% domestic and internationally

Basic Requirements

AS degree +4 years or

6 years Military Exp or

6 year prior FSR experience

Additionally, 4+ years Counter Unmanned Aircraft Systems (CUAS) experience

3+ years Formal military training or defense industry training development/administration/management experience

This is an on-site role; applicants must reside locally or be able to commute daily.

License/Clearance Required

Standard Driver's License

Current Security Clearance

Valid (unexpired) Passport

Preferred

Experience troubleshooting complex mechanical systems using common tools and reference materials

Expert-level RWS system knowledge across all subsystems and configurations

Advanced troubleshooting, root‑cause analysis, and project leadership

Excellent mentoring, presentation, and cross‑functional collaboration skills

Physical Requirements

Able to lift/carry equipment weighing 25+lbs

Requires the ability to operate within offices and in field conditions for extended periods of time

EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state, and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify

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