Contents Manager

Benefits:

On Site Fitness Room/Gym

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Are you experienced in contents cleaning and restoration and ready to lead a team that helps customers recover after fire, water, and mold losses? SERVPRO Team Toft is looking for a motivated, organized, and hands‑on

Contents Manager

to oversee contents restoration operations and lead our contents division to operational excellence.

This role is ideal for someone with strong leadership skills, industry knowledge, and a passion for delivering excellent customer service during difficult situations.

Position Summary
The Contents Manager oversees all aspects of assigned contents restoration projects and contents cleaning crews. Responsibilities include managing customer satisfaction, coordinating project timelines, overseeing pack-outs and cleaning operations, training team members, and ensuring jobs are completed efficiently and professionally.

This is a leadership role that combines office coordination, field management, and hands‑on operational oversight.

Primary Responsibilities

Manage the customer experience and ensure overall customer satisfaction

Oversee contents restoration projects from start to finish

Coordinate pack-outs, inventory, cleaning, storage, and pack-back operations

Schedule crews, subcontractors, and resources for active projects

Inspect and review contents cleaning quality and project completion

Develop and maintain project documentation and job files

Communicate with customers, adjusters, vendors, and internal teams

Manage contents-related expenses, equipment, and materials

Train, coach, and supervise Contents Technicians and team leads

Recruit and develop contents personnel

Ensure safe work practices and compliance with company policies

Respond to emergency service calls as needed

Support continuous improvement in leadership, operations, and restoration expertise

Other duties as assigned

Qualifications

High School Diploma or GED required

Minimum 3 years of experience in contents cleaning, restoration, or related operations

Previous supervisory or management experience preferred

Experience with fire, water, and smoke-damaged contents strongly preferredKnowledge of inventory systems, pack-outs, and restoration procedures preferred

Strong leadership, organizational, and communication skills

Ability to manage multiple projects and deadlines

Valid driver’s license required

Industry certifications are a plus

Physical & Work Environment Requirements
This position involves both office and field work. Field responsibilities may include:

Lifting up to 50 pounds independently and up to 100 pounds with assistance

Standing, walking, bending, climbing ladders, and moving contents for extended periods

Working in environments with dust, odors, debris, or varying temperatures

Operating around cleaning chemicals and restoration equipment

Occasional use of personal protective equipment including respirators

Benefits
Available Day 1:

6 Paid Holidays

PTO accrual starting immediately

After 60 Days:

50% Employer-Paid Health Insurance through Blue Cross Blue Shield

Optional Vision, Dental, and Heritage Family/Global Life coverage

After 6 Months:

401(k) with company match up to 4%

Profit Sharing

After 1 Year:

$1,000 Annual Anniversary Bonus each year.

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